Brookdale Farmington Hills North

Brookdale Farmington Hills North is the best Memory Care home we found for our family member. She made a rapid adjustment to her new home at Brookdale and has live there nearly three years - through the COVID pandemic. Despite myriad challenges posed by the pandemic and changes in management and associates, Brookdale Farmington Hills North remains the standard bearer for memory care. The past few years were challenging for everyone - residents, families and employees. But the dedicated Brookdale team saw it through and our family member is doing as well as we can expect given her condition. I have direct experience with family members having been in other area homes and with the challenges the industry has faced over the past few years; the Brookdale management team is trustworthy, competent and responsive in addressing issues and there are many dedicated and compassionate care associates - the BEST! I am exceedingly grateful for everything the Brookdale team does to care for our family member - thank you!

My father transferred from another Brookdale when we moved him back to our home state of Michigan. So glad we did! The staff is wonderful and the facility is very fresh and clean.

My mom has been at Brookdale Farmington Hills North for 3.5 years. The staff is very friendly and attentive to her specific needs. I feel like they really care about her. They have persevered through all of the covid restrictions and staffing shortages that are going on at all health care facilities. The newer nurses and director are available to contact with any concerns. Brookdale has accommodated her gluten free diet. It was very difficult to find any facility that would do that. Lots of activities and they encourage her to participate in them.

My mom has been a Brookdale resident for many, many years and almost 2 years ago (during covid lockdown) needed to move to BFH North. The transition was seamless and staff were wonderful easing her in. My mom is enjoying living here, has made friends and the staff are wonderful. So respectful to and understanding of each residents needs. The facility is clean, has recently undergone some upgrading and that was done smoothly while not disrupting the resident's routines. Social activities have started back up again both in the facility and getting residents out into the community. It's so nice knowing that though your loved one has dementia, they are still able to find joy due to activities and people who surround them.
As her family, we feel comforted knowing she is so well taken care of, is safe and secure. Communication with staff, either in person, phone, or email is regular and any questions I have are always answered to my satisfaction. It takes a special kind of person to work with individuals at this stage of their lives. BFH North, meets our needs.

This is an excellent facility and community with wonderful, caring and competent staff and management. My family member moved into Brookdale Farmington Hills North about a year and a half ago and - surprisingly! - made an immediate and very positive adjustment. She feels at home there. She enjoys participation in all activities. She has made friends there, which has been crucial over the past year given the restrictions on visitation. That brings me to perhaps the most important thing I have to say in this current public health crisis: it is nothing short of amazing that this facility was able to get ahead of the curve on the COVID-19 pandemic and establish solid infection control practices to minimize the risk to residents and staff. While it is anguishing to not be able to visit, I would much rather know that she is healthy and in an environment that is rigorous about keeping everyone safe. I understand the challenges having been part of the long-term care response because I have been directly involved in the response in Washington State. I know first hand the difference that a robust and consistent infection control program makes - it is plainly a matter of life and death and Brookdale has succeeded. Everyone working at this home is to be commended and supported for their service to the people who live there. If I ever become disabled by dementia, I want to go to a Brookdale home - that's the highest praise I can offer. Final comment for anyone who may read this: don't be dazzled by the "chandelier effect" of other facilities that may look good, but frankly don't measure up to this one.