Home Instead

Jeanne Merchant and the service from Home Instead was excellent! Jeanne sat with us for a generous amount of time to discuss care for our mom on hospice at home. She listened and took all of our considerations to find us caring aids to watch our mom during the evening hours. A call out to Carmen. She was so kind, generous and treated our mom with dignity up until the very end. My sister and I were able to get a couple solid nights of sleep to be in better shape to help care for our mom during the day. We had to use a different home health care service last year for our step dad’s passing. What a difference! Home Instead was miles better and we felt more confident with Jeanne and Carmen.

Your Caregivers are top notch and you take the time to match personalities. The Caregivers are very helpful and easy to like or even to love.

Home Instead Management is wonderful. The managers really care about their employees and their clients. It's evident in everything they do. I love how a manager comes out with each new Caregiver on his or her first day.

Not only "would" I recommend Home Instead to everyone I know - I have!

I was fortunate to have been referred to Home Instead Senior Care by a friend when it became necessary for my mom to have 24 hour care after a bad fall which robbed her of what little remaining independence she had. I called and spoke to Jeanne Merchant, the owner, who arranged to meet me and my mom that very day. Mom and I liked her instantly which was really something since mom was not at all thrilled with the idea of having somebody in her residence "all the time"! Jeanne promptly organized a core team of about 8-10 caregivers and mom was able to return to her residence instead of having to stay in the long-term care facility. For quality of life, this was critical for her. That was two and a half years ago. What can I say about Jeanne and these wonderful people who have become like family to mom and me as well. Here is what I can say: Jeanne is always available to talk to--yes, to TALK to on the phone--what a concept! Being a physician, I have always felt that speaking directly to a patient or family member was an important part of my job. I have been so grateful as a daughter to be able to voice my concerns about mom directly to Jeanne and have them promptly addressed. To me that is huge! Then, there are all the little touches---a fully decorated miniature Christmas tree one year with all animal ornaments (mom loves animals), a party for her 99th birthday (she just celebrated her 100th in July!!), impromptu visits from Jeanne where she will just come and sit for awhile with mom--I could go on. As far as mom's caregivers---they are, every one of them, concerned, kind and loving to my mom. They help her to function within her limitations, which are significant. They treat her with the respect she deserves and do many little things for her that make her life pleasant and meaningful. My mom's world has become progressively smaller in the past few years but with the care that she is receiving from her Home Instead "team", that small world is full of caring and compassion.

The owner Jeanne has the biggest heart and really care for the senior population and all individuals! If you want your loved one left in caring hands where your loved one will continue to thrive to the best potential, Home Instead Senior Care operated by Jeanne's and the support of her staff is the most caring, professional, friendly, compassionate and committed to render the best care possible. This is the place for all senior's. I am so blessed to have met her and be apart of this fabulous staff because the work that is performed makes you say WOW! I recommend you have Jeanne and the team come to your rescue to help care for your senior any day.

I am so impressed with the SW Oakland Office of Home Instead Senior Care. Jeanne Merchant, the owner sets the tone for quality and professional care. She is a 'hands on' owner that ensures that each client receives the best possible care in the most compassionate manor. The care-giving staff is hired after extensive background checks are completed. In addition, each caregiver receives thorough education that includes hands on training and mentoring with senior staff.