Land Rover Novi

I have worked with Aric Wilson at this dealership for the last few years, and truly can’t speak more highly of him. He has helped me with both Land Rover Range Rover vehicles, and others. He has always provided me with exceptional service when needed, but more importantly has always taken the time to get back with me anytime I reached out or needed something over the years. Regardless of how big or small of a matter. To me, that has made all of the difference!

I have also worked with the manager Tony Cross at this location, and both have made any/all of my car dealings refreshingly easy & straightforward. This was an easy 5 stars for me

My experience with the Land Rover of Novi family was nothing shy of a magical symphony of professionalism and efficiency.

From the ease of setting up my appointment with convenient text/email confirmation, the welcoming atmosphere when I dropped my car off, to being able to work with my service advisor Johnny. He was thorough and transparent with the service appointment and had a smile that showed his passion for his work. Land Rover was even able to secure me a service date almost two weeks earlier than initially set with the help of Lynn.

I've had bad service experiences at other establishments in the past but I will be forever grateful for the kindness, quickness, and family-style experience I was shown with Land Rover. Thank you again and I look forward to my next service appointments.

Both my business partner and his wife, and myself and my wife bought CPO Discovery Sport's about two weeks apart. My business partner bought just before the transition to the new building- we bought just after the transition. Needless to say there was a lot going on and a lot of chaos because of the move. I will tell you a couple of weeks made a HUGE difference, and I can tell the management and support staff at the new location is ready and willing to make this location the absolute best it can be. From sales staff to service, finance to porters- the whole team works as a well-oiled machine and delivery over expectation and sees you through the whole process wonderfully. Thank you to the folks I had a chance to meet and work with, David in sales. and Johnny in service. This is a really stunning state of the art dealership with an even better group of staff to assist.

I had been contemplating on whether to bite the bullet or not and purchase a new vehicle. I finally made the decision and determined I would move from a sedan to an SUV. After looking around, I was sold on a Jaguar F pace. I liked the S and I pace but a girl has a budget. I came into the Jaguar Farmington Hills dealership and began working with Lenore. She walked me through the lot and shared her knowledge of the vehicles as well their similarities and differences. For starters, I ask a plethora of questions, and Lenore’s expertise shown through in each of her responses. I felt confident I didn’t just have someone who was trying to make a sale, but someone who really wanted me to make the best informed decision possible. Although I was still not ready to purchase that day, she was still kind and beyond helpful. She gave me her cell number folks. Okayyy!!! I kept an eye of online inventory and 2 weeks later, I noticed 2 vehicles. I immediately contacted Lenore and sent her the details. When I arrived, she had the information on each and I landed on 1 of the two. Lenore was more than what I could have asked for in a sales person. She didn’t just help me buy a vehicle. She guided me through it all, even down to switching my plate. She believes in servicing her clients from start to finish. I have had Lexus and BMW vehicles before, but Lenore’s service and kindness is unmatched. When I juxtapose her candor, authenticity, kindness and knowledge to other sales persons, she stands far above the rest…in a league of her own. I’m not just saying this…it’s true, so much so that in walking out of the dealership, it felt like Christmas morning with the gifts she had given to me, showing her appreciation of me as a valued customer. I am beyond happy with my vehicle. Let’s face it..it’s a Jaguar so what could be disappointing in that?! But I am even more so elated with the level of service excellence provided to me. Unless I get a Bentley or Rolls Royce, I am sticking with Lenore and Jaguar. I see no need in preempting perfection. 😊

Good Afternoon! I am a very satisfied customer. First time buyer of a Land Rover vehicle. I purchased a 2022 Range Rover Evoque R Dynamic. It rides very nicely! My sales representative Lenore (LP) was awesome! She patiently walked with me through my first time purchase, because she wanted me to be satisfied when I rode off into the sunset. She is a Rep with great taste, as well as integrity, and I recommend her highly to anyone who is interested in making a purchase from this dealership. I drove from Macomb county to this dealer, and I am very glad I did. I am looking forward to my driving experience with this brand and high expectations of excellent service. I recommend LP and the Farmington Hills location to all who may be interested in making a Jaguar Land Rover purchase. Thanks Lenore! Your customer…Jennifer D.