Category: | Car repair, Store, |
---|---|
Address: | 1591 E Highwood, Pontiac, MI 48340, USA |
Postal code: | 48340 |
Phone: | (248) 309-6668 |
Website: | https://www.autorepairpontiac.com/?utm_source=gmb&utm_medium=organic |
Monday: | 8:00 AM – 5:00 PM |
---|---|
Tuesday: | 8:00 AM – 5:00 PM |
Wednesday: | 8:00 AM – 5:00 PM |
Thursday: | 8:00 AM – 5:00 PM |
Friday: | 8:00 AM – 5:00 PM |
Saturday: | Closed |
Sunday: | Closed |
Jake from LTM did a great job adding upgrades, such as a Rear Track bar and 4 new KONI shock absorbers to my Class A motorhome! Also, he fixed the support hanger of my exhaust. Everything was well done, can highly recommend LTM.
Jake was great... he worked with me to get my boat trailer back on the road prior to a long road trip, hubs, bearings and rubber. I really appreciated the courteousness and friendliness of the whole team. Thank you all so much. Expectations exceeded, i would recommend to anyone
This was my first time at LTM, had a great experience!
communication was excellent all the way through, car was done much faster than anything I've had done at the dealership in the past. I will definitely be returning for future service on my car.
To say that I was having a bad day, would be a complete understatement.. with that being said, it felt like my vehicle was being serviced by close friends/family. The level of hospitality and kindness that Cathy and Gram (as well as the rest of their wonderful staff) showed me throughout the entire duration of my visit- created BY FAR one of the best experiences I have had at ANY establishment.. even on a terrible day, I have never had a more pleasant experience. The customer service was extraordinary.
I stayed at the location during the repair and I was offered coffee/beverages/snacks- they even had a cozy little waiting room/nook available. Cathy checked on me regularly to see if I was comfortable.. they successfully repaired my vehicle and discussed all necessary actions required to get my vehicle back in working order, along every step of the way.
If there is ever an issue with my vehicle in the future, this is exactly where I will be taking it. I would give this business and it’s staff 10 stars if I could.
Excellent, like-family atmosphere. Honest, open, and concerned about the customer, not the business. Highest recommendations.
I took two vehicles in for a four-wheel alignment. They performed full inspections and emailed me detailed reports with photos. They were clear about whether they recommended service now, or whether it could wait. Their use of technology to improve the customer experience is very well done and seamlessly integrated into the process.
Most importantly, the people there were very open about challenges they faced on the vehicles, and they responded transparently when I expressed concerns. The advantage here is not the price, it's the process. They truly make you feel like they care about you, and you are one of the family.
We'll be returning there in future.