Northwest Drain Station, Inc.

I live in Royal Oak and have a large maple tree close to the sewer line. I have to get rooted at least once a year. I have used several different plumbing services and Northwest Drain Station has done the best job by far. Randy is very thorough and offers helpful advice on how to keep my drains open

I discovered my sump pump motor was burning out around 8:00 this morning. I called Johnny immediately and received a return call within 20 minutes. He set up a same day appointment and Randy arrived about 1:45. By 2:30 he had our sump pump replaced. The same model this company installed over 5 years ago. At that time, Johnny advised they have a 3-5 year life span. My sump pump runs year round, sometimes 15-20x/day so I was surprised it hadn't conked out earlier. I was impressed with how fast and easy the replacement went. Pricing is up front and transparent. No offers of good, better, best options or trying to lock me into service plans I don't need. Old school, high quality work with the modern day convenience of text alerts when the plumber is on the way. Thank you Johnny and Randy!

We started hearing a noise in the basement right above the kitchen sink whenever the sink was in use and was concerned about a potential leak. We found Northwest Drain Station on Yelp and they sent someone out the same day. Randy was great, did a very thorough inspection and found that the issue was the pump connected to the water heater. A small hole in the wall of one of the rooms needed to be created and he neatly covered it up after the fact. They also shopped around several stores to find us a replacement pump at the best cost and completed the pick up and installation same day. We’re very happy with the service and would recommend them!

These people were great. They were very knowledgeable about my problem and gave me all the possibilities to solve it. They were very polite and gave me the best service I could possibly ask for. They were on time with texts to inform me that they would be coming as scheduled. If you want great service call these people.

Highly recommend! Johnny was extremely professional and did a great job! He took the time to listen an answer all of my questions and then went over options and pricing. I appreciated his honesty. He took bus time and ensured the line was cleared from tree roots. Living in an area with heavily tree lined streets, we will definitely be using him in the future! Thank you!