Park House Southfield Senior Living

I have given Park House 4 stars because I feel five would mean it is perfect. And nothing in this world made by man is perfect. Hence the less then perfect rating but at the same time I really like it here. By the way I am a resident. And the following is why I like Parkhouse. I will not leave out areas where I think improvement can be made but my focus will be on my likes.
I feel that the staff is looking out for my best interest. The food here is not made to meet gourmet standards the ideal seems to be balanced nutrition. However, this is not to everyone’s liking anywhere in the world. I am one who is very fussy over his food so I can relate to anyone who criticizes a dish. The kitchen here is hard pressed to live up to everyone’s expectations and it is bound to fail some of us. But overall, I for one believe that they, the kitchen, does an excellent job. Most meals are tasty and pleasing but are not served piping hot. Even the best restaurants the food is never served hot out of the skillet. Indeed, most dishes require a rest period, you should never serve a steak until it has rested. But the number one complaint I hear around here is “my food is cold.” I doubt that this complaint can be met unless they sit next to the stove and are served from the skillet. I give the kitchen here 4 out of 5 stars, my highest rating.
As I can see housekeeping is the most troubled departments. What is the trouble? I cannot tell from the outside. This is not to say that the place is messy or not clean. It gets taken care of in an expedient manner that would satisfy any organization. When one enters one of the buildings you are met with a clean and orderly environment. I will not speak on the “old folks smell” that permeates the facility, it is filled with elderly residents after all. Myself (72 yrs.) included. The staffing turn around for this department is very high. Why, I do not know. I am a bit of a neat freak and like to have everything in its place and clean. I am not happy until I can find anything blindfolded. Counters and floors should be clean enough to eat off. Anyway, this is how I like my apartment. I can not complain or think poorly of the housekeepers for their work. In this I doubt anyone can hope to please me. Did I tell you that I am an ex-army drill sergeant? Well, I was and in this it shows. Overall, I think the housekeeping department does its work well with room for improvement. I can see that the morale in this department is low. I give housekeeping 3 out of 5 stars.
The remainder of the staff and maintenance I will group together. The building here is of an older design and it shows in many ways, I am not sure when it was built. The layout is not the best for the kind of residents they have here, elderly, and disabled. But with that said, I love my apartment. Like everything about it. I could list a lot of things that could make it much better. But that would require a rebuild of the apartment. Not happening. And I have found the maintenance department responsive and helpful in aiding me to keep it cared for. The office staff is always helpful and diligent in their duties. I have never had a member of the staff here treat me with anything except dignity and respect. This treatment goes so far as to make me feel unworthy of it. This goes for the top staff down to the bottom rung of the staffing ladder. As I have stated I would not give anyone a 5 of 5 rating but the staff here I will give them 4 ½ out of 5. Witch is the best I can give.
I could go somewhere else to live but, I do not believe I could find a better than Park House. Yes, there room for improvement, but this is true anywhere you go. Elsewhere I would only trade for a different set of problems. I believe that the staff here is doing the best they can, for all the residents of Park House. With all the above in mind I give Park House a 4 of 5 stars rating.

We have been here less than five years, (Martha Pope), the staff here are amazing, there show of professionalism has been outstanding. During this COVID-19. There staff have been amazing. They have provided us with excellent service and care. However, for seniors the rent is questionable. The food menu have improved, but everyone have different taste. Love the space of the apartment, and security. The activity provided are great.

Very pleased w the staff, their always polite and considerate! Thank u for doing an excellent job during these hard times! Abs love this place! Great food too BTW! :)

I would like to take the opportunity to share my awesome experience with you. I give 5 stars to this facilities for the following reasons:
I attended Open House and was met by Alexandria and Landon. I was looking for a place for my 89 year old mom to live. We were looking to live in a facility that was comfortable and clean. WELL....this facility is the ONE!! The Staff truly cares about their residents. In speaking to several residents who has been living there from 2 months to 20 years, All had the same response, they love being there! My mom and I had the opportunity to not only see the dinning room but eat there as well. Chef Tiffany provided an awesome lunch. Carrie Supv. of Housekeeping resolved an issue so eloquently. The parlor, lobby, exercise room, laundry room etc were well kept vert clean. Ground maintenance was on top of making sure the areas were beautifully manicured . Sandy the activity director was fun and energetic. There is always so much to do. My mom and I played bingo! I like to THANK Landon and Alexandria for providing such a wonderful place to tour and LIVE!! My mom has decided to live there!!