Genesis at Southfield

My service advisor Kristin (I think) is always friendly and helpful. Gets me in and gets me out!

From start to finish, the Genesis crew was top notch! Randy, my sales representative was honest, straightforward and knowledgeable! Brian the sales manager was professional and down to earth, and Dave the Business Manager was very thorough and made the purchase of my GV80 smooth and seamless! I would highly recommend this dealership!!!

I searched for a Vehicle for some time and saw that Glassman had a VW I was interested in seeing. I saw the car online Thursday night, and reached out via text. On Friday I called to get pictures and additional info. Ended up traveling 2.5hrs to see the car and purchased it on the spot. Judy was the absolute BEST, very helpful and easy to work with. I later picked the car up on Sunday which they cleaned inside and out. Very pleased with the car now months later.

Salespeople and staff were great. We worked out a fair deal and they delivered it to me at my work up in Saginaw, which I appreciated very much. Only problem is with the dealership building itself. For a luxury car line, they are missing the key ingredients for a luxury car dealership. They have uncomfortable old chairs to sit in and wait with just a water cooler and a small basket of snacks. There should be lots of amenities for those waiting for service. Where is the barista? Where is the coffee cart even? What about computer station or even a TV? I am thankful that I don't live here and have to get my car serviced there. I know that I have concierge service for my vehicle, but what about when it's over? Again, staff was great and this review would have been a five star review for them, but I just can't in good conscience give an overall five star review for the dealership as a whole.