Binson's Medical Equipment and Supplies

Binson’s came through for me …. I listened to a friend after my sleep study last fall and had my Script sent to US medical in Livonia … I started calling US medical every month and was told you are still on the list …. After 6 months I ask US . To take me off their list , went back to my Dr who wrote me a new script and suggested Binson’s… Wow! About 3 weeks later ,I was in Ann Arbor picking up my machine …Jeffreye spent quality time explaining all to me and fitting me with mask … he was very kind and informative… I called the next morning with some questions , and talked to Austin who also spent the time on the phone reassuring me and things I could do to adjust myself to the CPap …. What a supportive caring team … I highly recommend these guys !

I wanted to get some supplies from Binson’s, so I went to their Ann Arbor location. I spoke with Mystye who took excellent care of me. She was both courteous, and knowledgeable about what I was looking for. She made some recommendations from her own expertise that I appreciated.

After leaving, I realized I wanted to get something else. I decided to call and got in touch with their call center. I was put on hold twice and treated very poorly. I got the impression I was unimportant and even a bother to the representative. She told me I had to wait a week or so for someone to call me back. I explained that they had already left a msg, so I was calling them back. She eventually transferred me to the Ann Arbor store where I got, you guessed it, Mystye. She was very apologetic and handled my order very efficiently. 5 stars for Misty, 1 star for call center.