First Resource Bank

I have been with Lake Area Bank (or one of their acquisitions) since I was a teenager. Used them while stationed around the world and am currently over 1,000 miles away from the closest branch. They have always been super responsive, helpful, and obviously the banking app is incredible. I am one incredibly happy customer.

We've been customers here for decades, with checking and savings accounts. We started our daughter out with a savings account as a baby, and after she got her first job, opened up another checking account. It's been good to have her learn about handling money, including deposits, withdrawals and transfers; all which came in handy for paying for college. The bank helped every step of the way. We let her (with some oversight) pay her own college tuition, and have that satisfaction of knowing she was helping to fund her own future. The staff are great, and are so helpful when we/she had questions. Collette is our favorite, but honestly, they are all friendly.

This bank is fast with fraud alerts too! Two years ago, after my hubby went to a casino for his work Christmas party. Days later, we got an automated fraud alert phone call (after 7PM) from the bank. Sure enough, we checked the account online, and some guy was having a good old time buying clothes, smoke shop stuff, and eating out on hubby's debit card, 40 miles away. Mind you, hubby took cash to the casino, never once took the debit card from his wallet! So, we promptly called the number back to verify the fraud. The next morning, Collette called and we went over the fraudulent transactions, and we weren't liable for any of it, and she reimbursed our account. Whew!

Word to the wise, line your wallet with tinfoil if you don't have a RFID wallet, lesson learned! They can scan cards just by walking by you now!

We have not gotten any loans through this bank, but are very satisfied with our other banking needs here, highly recommend. Thank you essential workers!