Red Wing

Customer service is outstanding. Knowledgeable and friendly. Well worth the time and the money. Highly recommend this store to those who need a great pair of boots and great customer service!

One of the few shops I go into instaid of amazon. Cant beat the good ol service redwing employees provide. I would pay double because in the long run they have taken care of me. Keep up the good work

High level of quality boots and shoes high priced but also well worth it you can't have a good feeling legs at the end of the day that's priceless

I brought my boots in for a tough coat touch up. They stated depending on whether or not the touch ups were big(new tube$) or small (leftovers from another tube) would determine weather or not it would cost me money. They saw how thin another Red Wings did my toe coating so the redid it.
I pointed out how the tongues on the shoes split open after 3 months and my frustration which they went straight to deflection. I said I'm not trying to make you guys fix it. I just want to know the route to fixing it or having corporate acknowledge it so they fix the actual design. Another contractor said people think they can barter and get free stuff for area at stores which is why the representative probably got kind of weird. Ultimately the representative was still helpful with the boot, just the immediate jump to confrontation was not my goal.

After viewing and standing and waiting after turning in my boots for service, they had trouble keeping up with the order of people and jumped ahead to a new guy even after I specified I would like some questions answered after they finished with two people in front of me. It was a Friday and they were busy but I made a point to let them know I wanted further help as I was considering another boot or two. Just had some questions and didn't want to tie them up as I would go research and then come back and try on the boots. The new walks ins were helped first so I walked out frustrated when my boss called.

I came back the next day and got my boots. I asked a different representative all the questions that concerned me which I will follow up with online product comparison. If I see a boot or two with the features I like I will come back in to try them on and hopefully get at least one if they fit. I keep a off work boot for walks, home, going out, etc... until broken in for work.

So while I had some in store frustrations I am going to give them the benefit of the doubt and say it was related to Friday rush and the fact they might have to deal with people trying to get freebies. They fixed my boot's toe and ultimately still answered my questions on Saturday so I'll say they earned another shot and on the whole did ok.

I'll be back if the boots I was interested in check out for specs and we'll see how service is & what fits. I'll avoid coming in on a Friday since I won't need to hand them my work boots and it is probably not ideal since service is divided between many. No one is perfect and I think they'll try to help you, you just need to choose a good day.

I thoroughly cleaned and oiled my boots and spent Sunday stitching the bad tongues, and they did good on the toes. See pictures.

I called ahead to check the stock at the store, since I'm a small size and needed boots within three days. Derek took my call, and when I got there an hour later, he remembered the sizes I asked about and pulled them out for me. He gave me solid recommendations for insoles, talked me through products and services to take care of my new boots, and even went the extra step to oil them up since one had been the display. I'm extremely happy with the service Derek provided; he was helpful without being pushy, knowledgeable without being snide, and overall created a great experience. Red Wing boots are top quality, and I have no doubt that I'll be returning to this shop if my needs change.