Sunoco Gas Station

Probably the best auto repair experience of my life. Tire was down to 25 lbs of air, so i called for an appointment. They got me in by 1pm. During my 45 minute wait, i walked over to the Block restaurant for a drink on the patio. Came back and my car was just finishing up. A nail in the tire. No charge. Awesome.

The service was excellent! The staff went out of their way to make the situation more convenient for me. After having a flat tire Saturday night, I was eager to stop using the spare tire and replace it before the start of the work week. Since my car is all wheel drive, and my other tires were at the end of their lifetime, it made the most sense to replace them all. However, they only had 3 tires for the size I needed at the store. Despite it being a Sunday afternoon, the staff drove to another location that had 1 more, and as a result were able to install all 4 tires that same day, so I would not have to come in again. Thank you. It is very much appreciated!

I was halfway to school with my daughters on a frigid November morning when my tire went flat. Fortunately I was right across the street from Big O and drove in. We had a warranty on the tires from another store and I planned to put on the spare while my girls waited inside, but Tyler said he would put the car up and put the spare on for me at no charge so I didn't have to be out in the cold. Excellent service and compassion even though I wasn't even a paying customer. Such a positive experience, I really appreciated it and will be back.

Went here for the first time to get my tire patched. Could not have asked for a better experience. They patched the tire for FREE and didn't even try to sell me on a bunch of other stuff, which was refreshing. The front desk gal was really friendly and helpful. I will definitely be giving them my business when it is time for new tires! Highly recommend!

Big O Tires is like having your dad work on your car for you great friendly customer service, makes appropriate suggestions for future car care, no hi pressure sales pitches ( not that my dad ever charged me for big repairs) offers coffee, has a television for you to watch.

This location in really nice because the big waiting room is not cramped and dirty with magazines and newspapers scrambled about.

. It's big and open with comfortable seating and tables and WiFi.

And they were fast I had made an appointment, they concise and on time.

I spent about 3 hours in the sunoco located at 697 Orchard Park Rd, West Seneca, NY 14224 this evening due to a terrible snow storm which caused my vehicle to be stranded.

The worker, whose name was Melissa, was fantastic. Myself, my 2 year old son and 6 month old daughter were left stranded in the cold and over 2 feet of snow. When we called the store to see if we could come in and warm up, Melissa didn't hesitate to rush us in and warm up. She even helped me carry my daughters carrier in.

She made sure we had a warm, and safe area to ride out the worst of the storm, and didn't seem to mind at all when my toddler was asking her a million questions, or getting cranky because it was hours past bedtime.

And it wasn't just me, there were several other stranded customers who stopped in over the course of my stay and she greeted each and every one of them with the same cheery smile and willingness to help. She really took charge of a tough situation and made me feel safe in a time of need.

She was truly phenomenal in every way and I feel so lucky to have stopped in and to have met her.

I often drive by this station on my way home from work, and I just found my new go to spot to grab our snacks and drinks on our long commute from work to home.

Thank you again Melissa. You were a blessing to my family.