Shepard Road Airport Parking

Today was our 5th time using this park and ride. Our flight was delayed. Called them when when we arrived. They made sure we knew where to go at the airport. Very prompt on our pick up. Always have the best divers that help you
But, today the whole staff we worked with went beyond regular duty. Our car had a dead battery.
They help us get it started. Thank you for two realy awesome drivers and the awesome gal in the office.
Thank you for the great customer service.

Last Friday night I arrived home only to find an issue with my car. After standing by my car for 30 minutes contemplating what to do Emery drove by and offered me a ride down to the warm office to wait for assistance to arrive. In the office I was met by a wonderful lady named Janine. She proceeded to come up with many different solutions for my problem. Emery and i tried several things but nothing worked and we had to wait for assistance to arrive. It took almost three hours and she let my wife and I sit in the office and had great conversation while she was continuing to help other customers and answer phones and keep the other drivers going where they needed to go. I really feel that Janine and Emery went about and beyond for me that night and I’m proud to say I’m a Shepard Road Parking Loyalty member. You will not be disappointed and the staff makes this an easy choice when parking at the airport. You can’t get much better than Shepard Road.

This was a great place to park our car when we needed a shuttle to the airport. The parking covered parking ramp was perfect for the snow weather and we knew we'd be able to get back home over the holiday to a car not buried in snow. They picked us up immediately when we got there, and when we returned we called and they picked us up within 20 minutes. Once we were shuttled back to our car, they waited to leave until our car started, and even loaded our bags into our trunk. They also offered to fill up the air in someone else's tires. Incredible staff!

Our plane was delayed 3 hours because of the snow storm in the Twin Cities. When we finally returned from our trip at 11 pm, the car was covered with 8 inches of snow. Our driver, I think his name was Jeff, swept off the snow. We must have left the dome light on during the week while we were gone because the car wouldn't start. "Jeff" got a portable car charger and jumped our car. What wonderful service. "Jeff" truly seemed to enjoy his job. We never felt like a burden.

Very helpful and friendly shuttle drivers. Everything worked the way it was described and it was very competitively priced. The location was very easy to get to and very close to the airport. We picked up our car and were on our way in less that 30 minutes from when we got off the plane. And again, the drivers were super friendly and took excellent care of us.