Vantage Credit Union

Thanks to Latoya for her great customer service she listened to all my questions and concerns and went over and beyond to help. Thanks again to entire Vantage team for making my banking experience great.

I want to start off by saying thanks to Latoya Cannon who is a Financial Coach at this branch location. I needed to open an account and apply for a loan for one of life’s necessities. I was thoroughly pleased with the professionalism and great attitude displayed by Latoya. I have 30 plus years of customer service experience. My current position requires remote technical support via phone. There are times we must give instructions for the customer to complete to resolve their questions, but the bulk of our work requires remotely connecting to the customer’s device and completing the steps needed to resolve their issue. Latoya handled my situation in a similar fashion. In customer service we refer to this as holding the customer’s hand like a guide taking them where they need to go instead of pointing to have them do the steps themselves. The process was seamless and quick. I had my accounts opened, my first deposit completed, and my loan approval information completed with no hassle. There were times I thought I needed more information, but Latoya would reassure me that she only requests the information needed to complete the process and nothing extra. This was a breath of fresh air because your financial data is in big demand. Only having to provide what is needed gives some peace of mind. I recommend anyone opening a new account or looking to apply for a loan to speak to Latoya Cannon. Once again thank you Latoya Cannon.

Amazing! I had a mix up with a service (due to my own confusion) & Tiffany Q was able to rectify my issue within 5 minutes. Amazing! ❤️

I have the best experiences with this credit union assistant manager, Josh, and the lady with the beautiful blue eyes in the front was very helpful. She called me and corrected a mistake that they made which I thought was so insignificant

This location is on the mark (5 stars)! Everyone I've interacted with talk to you like they're genuinely concerned. They are - so if you visit that location ask them how their day is going. Beat them to the punch, like I did, today. Almost forgot to mention that they're very concerned with your savings. I know because they ask.