Category: | Veterinary care, Health, |
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Address: | 11115 S Virginia St, Reno, NV 89511, USA |
Postal code: | 89511 |
Phone: | (775) 851-4218 |
Website: | http://www.pinionvets.com/ |
Monday: | 7:30 AM – 5:00 PM |
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Tuesday: | 7:30 AM – 5:00 PM |
Wednesday: | 7:30 AM – 5:00 PM |
Thursday: | 7:30 AM – 5:00 PM |
Friday: | 7:30 AM – 5:00 PM |
Saturday: | 8:00 AM – 5:00 PM |
Sunday: | Closed |
I want to thank Amaya personally for her kindness, she went above and beyond to get my cat’s medication ready just minutes before closing. She made all the difference in getting my poor suffering pet comfortable again. Shannon worked with me throughout the day to get the prescription pushed through. She was so patient and understanding. By 5pm that day I was literally in tears of relief. The staff was so sweet and I am grateful. Again, Amaya made it happen. She’s a rockstar!
The care and attention we get with all of our animals is the best in the area. I drive all the way from Fernley to see Dr. Thomas and her staff. I have a rottweiler who went too hard one day and injured her knee. The patience everyone showed with her was appreciated. She's a very protective girl and they respected that and still were able to give Lilith impeccable care.
Had an emergency with my baby macaw. They got me in immediately, were very helpful and compassionate. They took care of the problem and didn't charge me an arm and leg. Best avian vet.
I had an amazing experience here. My dog Rosie is dog-reactive and needed to be seen, due to excessive scratching. They are small, but oh, the service I witnessed. Rosie was whisked in a side door to a private room, which no other vet i called offered to do. (Damonte Ranch wanted to put her in a crate near other dogs for 1/2 day. She is DOG-REACTIVE.) I spoke to the actual doctor here, who took time to answer all my questions and tell me how cute my dog is. I witnessed 3 technicians assisting a blind senior dog into the facility while we were there, exhibiting great empathy (see photo). Everyone on staff was gushing over Rosie, and were upbeat and friendly. I got a follow-up text to see how she is doing, and an email thanking me for choosing them. Wow! THIS is the customer experience i yearn for. Rosie and i will be back. Thank you for taking such good care of my Rosie.