Paul Miller Toyota of West Caldwell

The service was professional and courteous. They were honest about the price and straightforward regarding my particular circumstances. Kelly and the team helped me get the best possible deal and I was satisfied overall. When I mentioned some issues with the body of the car they fixed virtually all and had the the car looking nearly mint by the time I drove it away. I'll definitely be returning here for my next Toyota and would highly recommend.

I would give the overall process a 10 if I could. The entire car buying experience was simply top notch. I was able to book an appointment in less than 24 hours after my initial inquiry about my 2016 Toyota Camry. From the moment I was greeted at the desk, they had all of my information so there was no time wasted at all, until I was personally introduced to my salesman Alan E. After a brief introduction, Alan guided me to the car and suggested I take a test drive with it before we even discussed price to make sure I liked the way the car drove. The test drive went well and it was now time to discuss the details. I knew that I wanted the car because of the quality vehicle that it was, however it was slightly above my price range. However, since the car was for my son, quality was worth a few extra dollars knowing that he was going to be behind the wheel of a CPO Toyota Camry. I was introduced to Ron (Manager), he and Alan were amazing in helping us work out the finances. They were extremely patient and allowed my wife and myself privacy to talk about our decision. After coming to a mutually agreeable price for the car, we met Ilia (Finance Manager), and once again we were made to feel comfortable and important. He worked quickly and efficiently in completing the transaction.
As I said earlier, the overall experience was simply amazing, the courtesy, knowledge and professionalism displayed by everyone in the dealership was second to none. I would highly recommend this dealership to anyone looking for a quality vehicle and an amazing sales team.

John D.
Staten Island, NY

Recently bought a 2017 Toyota Rav4 at Paul Miller and I enjoyed my experience with Kelly Faber and Andy Ortiz. Kelly was nice, helpful, and knowledgeable. Her and Andy made me feel welcome and comfortable, and it wasn't a stiff, formal, or cold conversation. Obviously they want to sell and make money, but I didn't feel forced into anything.

This was my first time buying a car, and it was interesting negotiating the price. I'm sure seasoned car buyers are aware of the "fun" of it, but being as it was my first time, I wasn't fully aware of what would happen. And I'm sure as many of you know, the price they give isn't always accurate. I know better for next time. I asked for the total out the door price online before going in, but when I got there, it was a bigger number - of course, I know, but remember, I was new at this.

Anyway, I started off speaking with Kelly and looking at the car, but I negotiated the price with a manager. Said manager came and spoke with me, can't remember his name, but his job was to sell at a higher price than what I was asking for. Not my favorite part. The car, from what I could tell, only had a few cosmetic problems. A large rip in the driver seat and door edge guards poking out which could tear at the skin. With those issues in mind, negotiating the price was a littler easier. He stared at the quoted paper for a solid minute unsure of how to proceed, and then agreed to go "talk with the other managers" about my number. Ultimately, we did the sale.

Kelly promised that they would completely fix everything, which they did. They installed brand new door edge guards and an entirely new driver's seat. Awesome service! I didn't get to drive my car off on the same day, but I was called to pick it up 2 days later.

Working with Andy was painless. We went through all the paperwork, he answered my questions, and was willing to help. I appreciate that he was willing to get up and help me personally with the car when I needed something.

Overall, I enjoyed my experience working with Kelly on the sale and Andy during the finance portion. Kelly also sent a follow up Thank you card expressing her hope that I was enjoying my car. I appreciate the level of customer service and care that she and Andy showed. I recommend working with Kelly if you are looking to buy a Toyota from Paul Miller.

I was greeted at the door by Nelson who assisted me immediately. Allan gave me the run down of the vehicle in a very clear and concise manner. I negotiated pricing with Samantha, she was able to work with me on that. After the purchase was complete (and after hours), Nelson offered to pick me up from the rental car agency where I needed to drop off my rental and to bring me back to the dealership where my new car was parked. This was a half hour out of his way and he was not obligated to do so especially after work hours. I am grateful to their entire team for their professionalism and for the pleasant experience. There is much to learn from the customer service there.

Paul Miller Toyota is a fantastic place to buy a new car. Unlike other dealerships, they are straightforward, honest, and very pleasant to work with. They made the experience quick and easy (which if you've bought a car you know is a miracle) and we will absolutely be going back there in the future for our car needs! Plus, I'm obsessed with my new car.