Tesla

I was deceived by their sales team as to which paint defects would be covered for repair. Dirt was painted or clear-coated over and they claim its "within spec." I feel bad for their service team for having to deal with the fallout of poor communication from their sales team. Most of the aggravation was preventable with proper communication. As one of their own employees stated to me, "it's a courage problem." Check your car thoroughly on delivery day and get clarification on what they will/won't repair before your return policy is up. Don't let this stop you from buying one though. They are truly marvels of engineering!

After about one month of ownership, car is absolutely amazing and delivery was memorable. No quality issues whatsoever. Once you get used to EV driving dynamics and Regen braking/one pedal driving (takes about 2-3 weeks of driving an hour a day to become fully comfortable), car is Perfect. Thank you to the entire Tesla Team! Highly recommend a Model 3 Long Range with at-home Tesla wall charger.

Joey has been super communicative and helpful. I took delivery of my YP around 3 weeks ago and discovered that it has some panel gaps issues and a scratch on the tire rim. Joey makes sure that all the troubles are fixed. Thx again

I might run out of superlatives to describe the amazing service I received today.

I had a service appointment today at 0800, and arrived at 0740. The sign on their door says, "Remain in your car with your hazzards on, and a team member will come check you in." So I followed the directions and chilled in my car. I discovered later that they have a geo-fence that recognizes your arrival and puts your name in their queue.

At 0802 Joey, my service advisor for the day, walked up to my car, greeted me warmly and let me know what to expect. I was there for an issue that was under warranty that needed some diagnostic work, so he let me know it might take awhile and offered me some transportation options. I declined because I had work with me I could do in their waiting area.

The waiting area is spacious, comfortable, with different chair types and the usual amenities like water, coffee, etc. and even has a patio area with tables and chairs.

Joey checked in with me around 0900 to advise me on a safety issue regarding my rear tires (which I suspected) and recommended I replace them, which I did.

At 1000 I was informed that they tried some corrective measures regarding the issue I was having and that they'd have to try some more aggressive things that might take a bit longer. He again offered transportation options but I declined. Instead I walked around the shopping area near the service center and grabbed some lunch.

I returned around noon and ran into Ryan, who was my service advisor on a previous visit, and he greeted me and proactively offered to double check on my situation, which I was grateful for.

A few minutes later I witnessed another advisor, Dean, deftly handling a very difficult customer. It was fascinating watching how he repeatedly deescalated the situation.

Soon after that, another advisor, Alisha, walked by and noticed I had been there awhile. I told her Joey was on it and communicating with me regularly, but she still asked me for my name and promised to go see if she could expedite my situation.

Not 10 minutes later, yet another advisor (I think his name was Roan), was walking by and he also checked in with me. It looked like he was training a new employee (Margaret?), and likely used that interaction as a training opportunity.

I didn't get the names of the technicians who worked on my car, but I did witness them working together to solve my issue, and two of them rode together for the road test.

At 1pm all of my work was completed and the check out process was swift.

This entire team should be commended for their excellent service!

Thank you!