Budget Car Rental

We booked through Budget online for a RAV 4 or equivalent on Friday. The services were swift and easy. Made an online payment and was here to collect our car at 4:55 pm (closes at 5pm) when I realized as a Provisional driver I cannot rent a car. Had to rent under my wife (BDL). I called the online customer care (very difficult to reach and finally after several attempts was able to reach them ) to cancel my previous booking and create a new booking. Although the store was physically open the online customer service representative was unable to create a booking (5:10pm).
We were saved and our trip was enjoyable only because of Ms. ILEANA CASTELLANOS who was stationed here and is a customer service representative. She created a booking for us and made available a SUBARU OUTBACK at the last minute. She went above and beyond to help us even getting us some discount. We were probably her last customer and the reason why she stayed overtime. She was very helpful.
As soon as we picked our car we saw her leaving. Some people like doing their job while some people like to help more (on a Friday evening) and Ms Ileana was definitely one of those.

Dropping of our keys on Sunday was Easy (closes on Sunday). I would definitely use the rental again and may be call this place, come here and make a booking in person next time. Would definitely look for Ms Ileana the next time we rent.