Universal Lacrosse

The manager, Ethan, was very helpful, patient and informative. We will definitely be back!

Stefan was extremely helpful. Will return to Universal Lacrosse in the future for our lacrosse needs. Thank you so much, Stefan!

I have to commend Universal on their tremendous customer service. I have had four goalie sticks strung there in the past 12 months. Goalie heads are not easy to string, especially older models. The last two I had strung, we’re not throwing well, initially. I visited the store to explain my concern. They were busy restocking on a Friday afternoon, but dropped everything to help me. We went outside and took turns passing with the sticks as Chris made adjustments. The sticks were for a young player who doesn’t have the skills necessary to adjust his throwing motion to the stick. The stick just needs to work. Chris went above and beyond to make sure I was happy. Best service I have experienced in a long time. Brick and mortar stores like this are challenging businesses. I strongly recommend trying Universal before you buy gear online, especially when fit and/or service can make a difference. Thanks Chris!

Nice little store! Not alot of variety with brand names, but they have a nice selection for what they have equipment wise. Sean was friendly and helpful during our visit!

I have been going to Universal Lacrosse in Randolf for the last 5 years at least. Everytime we are there the guys are great. Knowledgeable, take interest in their customers and are very social. My husband called to see if it was possible for them to look at my sons stick before we went to a local clinic. The gentleman that answered the phone wasnt so nice. He was very short in conversation and told my husband that they dont have the time to restring the whole head that day. If he took the time to find out what we actually wanted he would have know that it would take 3 minutes. We went day of clinic and the same gentlemen was there. Again very short with us telling us that it is the busiest day of the year for them. He then had the yound guy help us and he was a pleasure as well as the young guy who helped my boys pick out the new string for their new sticks that we ended up purchasing, which we did not plan on doing but almost $700 later we walked out happy with the 2 kids but the older guy not so much. I called a few days later to find out his title and he said I work here. No kidding you work there. He asked me are you trying to sell me something why do u need to know. It turns out that he is head of sales and his name is Sean. Sean is not someone that should be dealing with the public. Forgot to mention as well that while we were there he was on phone with another customer and was short with them as well. We were the only people in the store besides 2 others and he could have taken the time to help whoever but for some reason he didn't. To the new manager of the store hopefully you can help him with his manners and how to deal with the public.