Dr. Seth G. Jawetz, MD

10/26/21 update: Extra charge has been resolved. Last massage was great and all seems to be back on track like it was in the past. I put the rating back to 4 stars for now in the hopes to make one more update in several months from now if all continues as per the last visit.

9/18/21: Massage Envy claims and shared a statement that only shows one charge and claims they do not have a second charge from my account. They are telling me I need to go through the bank's (lengthy) dispute process because they cannot refund an extra charge they cannot find. I shared the posted charges from them against my credit card showing the duplicate charges.

9/17/21: After several phone calls and finally being told they would check with the supervisor on how to process the refund, I sent an eMail on Tuesday 9/14 as well. To date I have received zero communication regarding this matter and there is no refund / reversal of the charge on my credit card either.

9/13/21: Back to one star.. I was notified that my credit card was double charged for both the tip and a massage transfer fee. Ugh.. I was just getting my hopes up as I was able to come in, received a good massage from Michellej and able to schedule two more including one 90 minute one. Hoping this is just a temporary glitch that will be resolved quickly.

9/10/21 update. Increased one star: After 3 calls/voicemails and 1 email went unanswered I was finally able to connect calling from another phone. Plus i got in in just a few days due to a cancellation. I was also told the massage therapist i had been working with is slated to come back next month. I subsequently was able to schedule a session next month (with a different therapist) using their app and calling from my own phone able to change that appointment the next day from a 60 minute to a 90 minute one that became available the day after. Keeping my fingers crossed this improvement trend will continue.....

Updated review from 3 years ago. I loved this place, found a great massage therapist after Lincoln closed and forced me to move to Roseville for a longer drive. Appointments started to become harder and harder to get by. Then CoVid hit... Put the account on hold for a period of time after several months of charges which I was unable to use due to CoVid risks. Charges resumed in July.2021. Trying to get an appointment seems impossible. Loaded the app today because phonecalls went unanswered. Only one appointment available mid October. Can't see the ~ $325 in credits i should have in my account in the app. Really? I know CoVid must be a challenging time to manage for them, but charging every month, even increasing rates and not being able to get appointments or callbacks from messages left just seems so wrong... The first available appointment at another branch is 45 minutes away and my normal 90 minutes appointments are pretty much impossible to find now. Now that's relaxing.... Ugh.

Absolutely wonderful! The girls at the front desk were so sweet and inviting! I was told they were under new management and it shows! Amazing!