SeeClear Associates LLC

Very patient with my son who needs extra care and understanding. Significantly better than other eye doc groups.

One of my daughter’s OthroK lens is broken, we urgently need a new one since my daughter can’t see well without it, paid $600 and signed up for one year plan with one pair of new lenses, told us the lenses will come in a week, waited a week and called, the receptionist asked to call me back later, and after a while they called me back said the lenses should come somewhere next week. I asked if they forget to placed my order, next week what day the lenses will arrived ? the receptionist only answered “I don’t know, I am only messenger.”
I do not appreciate business treating customer like this, at least the person in charge should answer the phone and apologies for the delay, this business lack of good business attitude, give me a feeling that they just like to shy away when they made mistake.

Update:
Dr. Strenger called me and offer a temporary lens for my daughter until the new ones come. He explained the new ones take usually 2 weeks to come. I appreciate his call back and the solution he offered, it make me feel much better.

Doctor and staff were so calm and helpful even with so many patients. They were communicative, kind, and knowledgeable. Dr. Strenger was so informative, kept my child calm, and assisted in any way he could. He and His staff were fast and efficient. Thank you all!