The Home Depot

I recently purchased an expensive electrical mower from the Home Depot store in Hackettstown, NJ. I needed to order it online and I went to customer service to ask them for help.

Briana was the customer service representative that day and she was the best!!!
She went above and beyond with the whole process of buying this big purchase online. She added the Home Depot discount and my military discount together, and she helped me to use my Home Depot store credit too. I was so happy that I got a great deal on this big purchase!

Briana was so professional, super friendly, very polite, quick and extremely helpful!!! She knew exactly what she was doing and she made the whole process so easy and very pleasant for me! All the customer service representatives at the other stores should be like her!!

When I am ready to order another big purchase from the Home Depot store, I will return to the Home Depot store in Hackettstown, NJ because of Briana!
I know that she will do her best to make it easy, quick and happy for the customer! I will recommend this store to my family and friends!
Thank you a million times, Briana, for an awesome and great experience!

Visited Hackettstown Home Depot with questions about a power wash-compatible product and was promptly assisted by a helpful staff member. The store manager, Ed, provided excellent guidance.

While in the carpet aisle, Ed and two knowledgeable associates, including Jessica, offered valuable advice on the best carpet for our home.
Everybody was welcoming and helpful which made our experience enjoyable and we’ll definitely visit again for future DIY projects

Update July 6, 2024: All associates are so nice, met Patrik from paint department and he advised me on how and why to apply 2nd coat on furnitures/deck. I appreciate it. ❤️

So I had to come to this Home Depot a few times because of an emergency that my girlfriend was having at work. Every time I came there it was pretty hectic due to the growing needs of our population, and there are many people who need help. Usually I like to think myself a handyman and the type of guy who can do things himself but the selection at Home Depot is overwhelming. I was about to go to customer service before Jerry showed up and addressed our concerns. We showed him to screw that we needed and he was able to guide us to the exact spot in less than 15 seconds. I was able to get the screw and the parts that we needed due to Jerry and even when I had to come back about three or four other times Jerry was there to make sure that I was okay and that I was finding everything that I needed. Ed if you are reading this you have found a very special employee who goes above and beyond to make sure every customer around feels satisfied with their visit. Thank you for running such a great Home Depot with such great employees. Me and my girlfriend's visit was very pleasant, efficient, and we will definitely come back again.

This home depot offers a wide variety of home improvement products, including building materials, tools, gardening equipment, appliances, and home decor. The store layout is well-organized and easy to navigate, with clearly labeled sections for different categories of products.

I came here to pick up dirt, and house plants. The prices here were very reasonable compared to other similar stores in the area. Due to how organized and well-kept this store is I was able to find what I needed as soon as I walked into the store. However, there was two bakers rack in the gardening section that had plants on it which smelled terrible! Oh my goodness, that corner smelled like pee. Not sure if it was bird poop since I saw 2 birds flying around in that area!

I purchased two bags of soil, snake plant, peace Lilly, and I forgot the name of the third plant (LOL!).

The staff here were knowledgeable and help when I asked them a couple questions about what are good indoor plants that requires low light and a little maintenance. The gentleman that was working in the checkout area helped by speeding up my check out process, which I greatly appreciated!

I had a great experience overall and would recommend shopping here.

Fast forward to today - 03/25/2023

Had another great experience here - picked up nails and joist hanger for a deck repair job. The joist hangers and nails were perfected. Thanks to the staff member that helped me find them. I also picked up a few other things.