KeyBank

It’s been 4 years I’m with this bank and this bank had always helped me with all the banking solutions I need.

I recently stopped into this branch for the first time the other day & was helped by a woman with the last name Desmond, I believe. I was locked out of my online banking account and the customer service line proved to be useless. I was told to stop into a local Key Bank branch in order to get my account unlocked. I did as instructed, but was turned away at the first branch I visited. This Key Bank, though, was the second one I went to. Stressed & on a lunch break that was almost over, Ms. Desmond helped to calm my anxieties by helping to resolve the issue effectively. She also attentively listened to my grievances about the customer service line & the Key Bank branch that I had visited prior to coming to her location. I’m not one to write reviews, but I felt she really cared for the customer’s —my— satisfaction & totally understood my anxieties when it came to wanting to know what was going on with my money & my bank. She was amazing & even told me if I have any other issues to contact her directly, which I plan on doing if any problems arise again!

One of the tellers there are excellent, he uses my preffered name and pronouns when possible and never referrs to me by my legal unless it's necessary and it makes my day everytime! He is so kind and understanding and really helps with transitioning into college.

I want to give my thanks to Jeremy, the bank manager of this branch. I lost a check in the atm machine & he helped retrieve it, even when the bank was not yet open. I am so grateful & truly appreciate the amazing customer service.

Angelo K.