Address: | 2041 Central Ave, Albany, NY 12205, USA |
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Postal code: | 12205 |
Phone: | (518) 458-7700 |
Website: | http://denooyercollision.com/ |
Monday: | 8:00 AM – 5:00 PM |
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Tuesday: | 8:00 AM – 5:00 PM |
Wednesday: | 8:00 AM – 5:00 PM |
Thursday: | 8:00 AM – 5:00 PM |
Friday: | 8:00 AM – 5:00 PM |
Saturday: | Closed |
Sunday: | Closed |
I had an excellent experience from start to finish. The customer service was high quality throughout the initial evaluation, scheduling of repair, repair process, and the final insurance paperwork. They worked directly with my insurance company without a problem. Repair looks good as new and wad performed in a reasonable time. I additionally had scheduling challenges and they were able to accommodate me by sending paperwork via email for me to complete.
To give one piece of feedback, they would not call with updates on repair and I had to call twice during the two week repair to confirm they received the vehicle and then receive a status update about 1 week in. They were easy to call and happy to provide the update, but it would have been nice to hear from them either by call or email.
Overall I had an excellent experience and would not hesitate to return for future repairs.
Great Manager who actually cares about you and your car and makes sure your car gets quality parts put in your car, when the insurance company tries to put junk parts in it.
Absolutely amazing experience! Body shops can be intimidating, but Larry explained everything throughly and was truly a pleasure to work with. Very thankful to have somewhere close to home that i know I can trust! Will recommend all to Denooyer Collision. 10/10 experience!
The best ever place I came across. The guys over there are really excellent well mannered and proper Etiquette. Jack was awesome and he dealt with my case meticulously and went beyond his duty. I have put the pictures before and after repair works.
Denooyer Collision Center did an OUTSTANDING job restoring my new car back to pre-accident condition. Would recommend them for any body work. (Before and after pictures posted)