Chris' Coffee Service

After four years of daily, multiple cappuccinos, my Silvano Evo started having a problem with steam appearing in the water reservoir. With Tim's support and photos I was able to determine that the problem was a sticky valve requiring a valve replacement. Tim sent me the step by step photo instructions on how to replace it but it was more than my skills could tackle. I sent the machine (NJ>NY) via UPS on a Monday and it was received back that Friday. The repair was very reasonably priced, and the machine came back looking brand new. I'm not one easily impressed but the service experience was outstanding.
Tip: save all your shipping boxes from when you purchase your machine!

Coffee is important for us and Chris' Coffee, in particular with Mark Bagnoli's customer service made it not only possible but also one of the best shopping experience I've had in recent years. You would normally expect decent customer service for throwing $3k+ on an espresso machine and grinder combo, but Mark went above and beyond to make sure I have the best experience possible. I was well taken care of from placing the order with a decent holiday promotion, (literally) immediate shipping, post-sale customer service, Q&A through email, Mark checking out videos of me operating the new Lelit, and working with the support team and the baristas at Chris' to fine tune my setup and technique with their expertise. I even printed out their emails as my operation guide. They truly want my espresso to taste good as if they are making their own at home. Overall as we live in a world full of Amazon style tech-driven shopping, this level of customer service from Chris' reminds of the importance of communication, and the level of dedication to customers. Kudos to the entire team, especially Mark!

These guys have mastered the lost art of customer service. They clearly love what they do and are so helpful, friendly, and knowledgeable. They have an amazing selection of machines and accessories and will help you get what is best for you. Mark was a pleasure to work with and spent so much time with us to make sure that we got the right machine and knew how to use it. You just don’t get this kind of treatment anymore, anywhere. I would not look anywhere else if you are in the market for a beautiful espresso machine!

This is hands down the best source for a Prosumer grade coffee machine. What distinguishes them from ALL others is the post-purchase support. My Lelit Bianca started to loose steam after 3 years and out of all the service providers listed on Lelit’s site, Chris’ was the only one who knew how to diagnose and had the needed parts to repair. Their assistant service manager Tim C, took the time to go through several photos of the boiler to help me figure out which parts I needed. He even ordered a part they didn’t have in stock for me and sent me the invoice. In contrast, others authorized by Lelit either said they only provide support during the warranty period, another one (1st Line) sent me a vague video on what could be the issue then stopped responding, and some didn’t respond at all!

Those machines are great but they are sophisticated and operate at high temperatures. They will need some maintenance and repairs sooner or later, and you need a source that’s there for you when that happens. I can tell you from experience, Chris’ is the only one in the US who’ll be there when you need them.

Excellent machines, outstanding customer service. When my espresso machine arrived damaged, Mark was very attentive to replacing the item immediately. His timely communication put me at ease and the process was smooth and speedy. I chose Chris’ Coffee because of their good reviews for customer service and they lived up to their excellent reputation!