(December 15, 2017, 11:40 am)
Cathy gave a poor review to my company. First of all my field representative gave her a price pending she was able to obtain financing. I, The owner went to her house and looked at the work scope and she mentioned to me she did not want to obtain the funding immediately due to the fact there was an up front $1,500.00 fee from the finance company. We never start an addition with out the funds being acquired by us into an escrow account (at least partial) or provable funds in a homeowners account. She told me she would not fund the loan until the job was done so she did not have to make a payment on the loan too early. Many times I have seen situations change for a home owner, or banking rules changed where a job is complete and then the home owner try's to get the loan but they become unqualified and the builder winds up not being able to acquire reimbursement for the investment in material and labor. She says stay away from us? I say she is not being honest. She also mentioned many things she wanted done that were discussed but not included in the lower price we gave her. She had a budget and we tried to meet it. She was told the town was not allowing the build, that is because I marked a big "Hold" sign on the folder, due to no funding. I did not see a way to make her happy so I with drew from the project. How is that bad? I took no money...I was the one that took time and effort to try to help her, she refused to get the banking until she felt like doing so. I did not want to argue so I just let it go. She said she had a less expensive option so I released her from the contract. My rep. made a mistake and thought the permit was turned down (based on the "Hold" I put on the folder) and I am sincerely sorry for that misunderstanding. We sent a certified letter to her explaining the reasons for us backing out. Her review was unfair and hurts my company a lot. She is not being 100% honest.
