lululemon

Recently went in to see what could be done for a pair of leggings that had a seam rip - I know my options are that they’ll repair or replace within reason. The girl who was helping me told me that they had been in the dryer too much and that was the reason - they have seen a dryer maybe 4 times accidentally. I was told ‘the best they can do’ is to pick a similar pair of leggings in store since they didn’t have my original pair in store and that they’ll allow an exchange this one time. I felt pressured to pick a new different pair because it seemed like my only option. Once checkout was done and I left, I immediately regretted it and didn’t want a new different pair. I went back and spoke to who I believe are the managers and could tell they genuinely wanted me to be happy with my purchase - they helped me order the same pair and they’ll get shipped to my door. I’ve never had a poor experience at Lululemon and was very disappointed at how the first half of my trip went but very happy that it was resolved!

GREAT quality clothes and the material is not cheap at all. The clothes are sooo cute! I do think it's a bit overpriced but it depends on what you're getting. If you're the type of person who doesn't like spending too much money on clothes, this is DEFINITELY NOT the store you wanna shop at‼️Also just a suggestion, if you're a size xs or s and are shopping online on the app, the leggings are like all sold out for that size but I guess it depends on where you are? I was trying to shop online for some leggings, and my size (small) was literally all sold out so I just didn't bother getting it. I will definitely be shopping at Lululemon in the future!