Address: | 1 Crossgates Mall Rd L-204, Albany, NY 12203, USA |
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Postal code: | 12203 |
Phone: | (518) 452-4393 |
Website: | https://www.victoriassecret.com/store-locator#/store/60 |
Monday: | 10:00 AM – 8:00 PM |
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Tuesday: | 10:00 AM – 8:00 PM |
Wednesday: | 10:00 AM – 8:00 PM |
Thursday: | 10:00 AM – 8:00 PM |
Friday: | 10:00 AM – 9:00 PM |
Saturday: | 10:00 AM – 9:00 PM |
Sunday: | 11:00 AM – 6:00 PM |
Only thing I can say is that I don't have the greatest customer service history here and my online orders are usually put in wrong and I have to exchange or return
Maya was absolutely wonderful! She was caring, kind, sweet and funny! I’m so glad we took the time to stop by. I know my real bra size now and felt totally comfortable finding the perfect piece with her help
Update 11/6/2019: I'm not sure if something changed, but the customer service has improved since my last two visits. Perhaps its because I came in on a Monday night when it wasn't as busy (store was virtually empty). As opposed to being essentially ignored like the last couple times, this time I was assisted by a couple employees - one of whom I think was a manager. They assisted me with a bra fitting and bra selection and all of them were very helpful, friendly, and great to chat with. Plus they had a great promo on bras going on, but VS often has some kind of nice little promotion. The bras I ended up getting are perfect and suit my needs immaculately. I've been a fan of their push- up bras back when I was a smaller size and younger and I think that won't change any time soon.
OLD: Beautiful store, but most VS stores are pretty. They have their PINK and regular store separated and literally across from each other which I thought was strange at first, but I guess they couldn't get a large enough store-front for both collections. The reason that I don't like this location much in particular is because the customer service isn't that great. The last time I went there an employee at the entrance gave me a snobbish look and the employees there in general weren't as welcoming as the employees are in other VS locations.66