John Ray & Sons Inc

I ran out of propane this evening. I got online to request a delivery and it told me the next available delivery date was 4 days out. I've got a newborn in the home and it's supposed to be cold over the next few days so I called the after hours number and asked if we could get an earlier date. She called me back and apologized for the inconvenience and told me someone would be out this evening. The delivery driver had some trouble getting the furnace started but sat and troubleshot it until he got it working. 3 hours later, I'm sitting in a warm home. Nobody does customer service like this company.

It's always a pleasant experience dealing with everyone from the reception staff to the technicians. We had an issue with our furnace twice in 2 weeks and both times Kyle got to our house right away and was informative, helpful and fixed our issue quickly! Deliveries are always on time and I like the convenience of the online bill pay platform.