Mangino Buick GMC

Every staff member made us feel welcome, from our salesperson Al Depalma, Larry and John in finance. Even other sales staff just talking with us while we waited. Met one of the owners Ralph, who took time to talk with us and give us useful information.

My first experience to your dealership was not a pleasant one a few years ago trying to buy a vehicle.This time I was told to go here through my local automotive shop. Tyler and Joe in the service area were great to work with. They updated me on everything that was going on and worked with me. Was a great experience. I would recommend them.

I had an exceptional experience with the sales team at the GMC dealership. From the moment I walked in, their professionalism and knowledge stood out. They patiently answered all my questions, provided thorough explanations about the different models, and helped me find the perfect vehicle that matched my needs. Their willingness to go the extra mile, along with their friendly and approachable demeanor, truly made the car-buying process a breeze. I'm extremely satisfied with the service I received from the GMC sales team, and I would highly recommend them to anyone in search of a new vehicle.

Follow up: I was contacted by the service manager, an appointment was promptly made with Tyler and the rear struts were changed, my older SUV rides like it is a few years younger, very happy with the resolution and everyone involved.

Original review (3 stars)
Brought the car in for changing the brakes and told them the struts might need changing as well because the ride is really bouncy especially at the back. At pick up they said the struts were still fine. This is a 2015 yukon with factory struts, I’m guessing nobody looked at them or tested the car because it’s obvious they need changing. When driving away, The ride was still bouncy where I felt like a bobble head. Scheduled an appointment to get the struts changed and told them why it needed it Left the car there overnight and I am told on pickup that nothing was done because the specific struts were not in stock. So I wasted gas and my time, packed all the kids in the car while my wife was driving her car so we could drop it off after hours, then noting was done when I specifically told them I wanted the struts changed. It is infuriating that the struts were not ordered when the appointment was booked, I basically gave you license to charge me money and you doubled down not doing the proper service when I asked for it. We are going to have to replace this truck in a few years, you should step up your service game if you want to keep clients.

To add insult to injury there is a black plastic panel next to the driver side window that rattles at highway speeds. The one on the opposite side was replaced for the same reason years ago. I was told at pickup that the techs found a seat belt extender in the door that was causing the noise. Really?

I was in the process of purchasing a Terrain from Mangino GMC when I ran into issues with the title for my trade (my fault). They were so patient and nice about the situation and agreed to hold the vehicle for me until my new title came in which took 3 weeks. They could of easily sold this vehicle to someone else but they didn’t and for that I will be a lifetime customer! I worked with John S and he was very friendly and accommodating even offering to come in on his days off if I received the title in the mail. I highly recommend Mangino GMC!