Category: | Meal delivery, Meal takeaway, Restaurant, |
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Address: | 11312 Hwy 15-501 N. CHATHAM CROSSINGS, Chapel Hill, NC 27517, USA |
Postal code: | 27517 |
Phone: | (919) 968-3334 |
Website: | https://www.dominos.com/en/?utm_source=google&utm_medium=loclist&utm_campaign=localmaps |
Monday: | 10:30 AM – 12:00 AM |
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Tuesday: | 10:30 AM – 12:00 AM |
Wednesday: | 10:30 AM – 12:00 AM |
Thursday: | 10:30 AM – 12:00 AM |
Friday: | 10:30 AM – 1:00 AM |
Saturday: | 10:30 AM – 1:00 AM |
Sunday: | 10:30 AM – 12:00 AM |
As always, I don't normally leave reviews for chain places simply because I expect the same level of quality and service from every chain location no matter where in the country I am. So if I decided to do so, something very positive or very negative prompted the review. That is the case here. It was the staff that received this rating. I placed an order online and when I made a change, it reset my crust selection. I did not catch it until the confirmation text. When I called, unfortunately for me, I was informed the driver had already left. Fair enough. When he arrived, I explained the mistake and asked him to donate the pizza to anyone so that it would not go to waste. He asked me several times if I were sure, but I know me and if it's something I don't like or want, it's just going in the trash and I hate wasting food. He took the pizza and asked if I had already paid online and I had. So he said that he would see about either a replacement pizza or at least a refund. I told him not to worry about it as it meant he would lose his tip and he did deliver the pizza. He was very polite and we parted ways. A few minutes later I received a text explaining that they were going to remake the pizza and he would be right back. This error was not his fault nor the store staff's fault and yet they went out of their way to correct the issue. They absolutely deserve this rating. I would make it higher if I could because that is the kind of customer service we need in all industries. Way to go guys and gals!
The manager runs a good ship crew was super friendly food was done and super good if I could leave 100 stars I would.give these people more money!!!!!