Drivers License Office

I’m sharing my experience today because I have not been physically inside a driver license office since 2008. I have always been able to renew my license online but this time I wasn’t able to for whatever reason. A few pointers before going. By 2025 all REAL ID will be mandatory in NC, so if you’re renewing your license, you might as well get prepped for the REAL ID. Bring a certified birth certificate and social security card. I arrived in line (outside the building) at 7:43am. One of the workers did a prescreen asking everybody individually what they needed done, which I thought was thoughtful to save time on what you are missing or may need etc. Once in the building you will be asked to scan a QR code with your camera on your phone. It will then send you text messages to text back an option what services you need. In my case option 3 – renewal. I then received a ticket number with a text message saying you can wait in the car, but I opted to wait in the lobby. The 2nd text I received was stating I can proceed to the lobby. The final text was stating my ticket was called, but like I stated before I waited in the lobby and the screen on the wall kept up with the ticket number as well. After a certain time, they cut off the amount of people they can see. I want to say you were no longer able to scan the QR Code after 9:30am. Everybody walking in at that time was asked to sign in on the clip board and was not guaranteed a spot. I was called at 11:00am, the lady was a little sassy, but it didn’t bother me she still was pleasant to me. I left the building at 11:20am. My word of advice is to get there at 7:30am or earlier and plan to be there for a few hours. I was prepped with snacks, tablet, and a book. With two workers they are doing their best to see everybody, I hear sometimes it’s one worker so it could have been worse.

Thank you to the only employee that shows up every Friday, with a big smile, lots of patience and a great sense of helping others get their paperwork done.
Of course, you really need to go with plenty of time, one person can’t do much on their own. Still, she deserves all my admiration and respect. Two thumbs up!