Urban Grind Roofing LLC

Update -
Brad reached out to explain the situation and apologize. I appreciated him taking the time to explain what happened and also for passing along an offer to make things right. Based on this conversation, as well as the previous positive interactions, I'm updating the rating and would be open to using Urban Grind in the future if we have a need.
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Disappointed with lack of follow through.
The good-
Urban Grind was highly recommended by a family member and the initial meeting went well. Brad came out and looked at the roof, took some pictures, and had found some hail damage - not a ton and he was open about the fact that it may not be enough damage for a replacement roof. He did a great job of explaining the process and answering all of my questions, but that’s where it ends…
The bad-
Brad said he would send pictures of the roof to my husband who had set up the appointment, but he never did. We waited a few weeks and I texted him - no response. After a few more days I called him, it seemed like an honest mistake and he walked me through submitting the claim to insurance. He promised to have someone come out and meet the insurance adjuster. He explained that having someone from urban grind walk through with the insurance adjuster would ensure that they didn’t miss anything. I texted Brad after the call to confirm the date and time, he agreed someone could be here on Monday 11/14 at 11:30am. No one from Urban Grind showed up, called, or even responded to my voicemail asking if they had forgotten the appointment. The insurance adjuster found no sign of any hail damage and since Brad never sent us his pictures of the hail damage there was nothing we could show the insurance adjuster.

I feel like they over promised and under delivered. If they had shown up, maybe the outcome of my claim would have been different

I am so happy that I chose Urban Grind Roofing to replace my roof. Everyone was professional and courteous. I worked with A.J., Brad, George, and Kian throughout the claim process and roof replacement. They made the process so easy by working with my insurance company and explaining the process along the way. The new roof looks great and I couldn't be happier!

We had our roof replaced by Urban Grind Roofing and are very happy we chose them. Tyler worked with us and our insurance company and made the process so easy and fast. Urban Grind Roofers are true professionals. The workers were on time, cleaned up after themselves every day, and did a great job. Everything Tyler said they were going to do; they did and more. The whole experience was a refreshing change from the past contractors we have had. The roof is done properly and looks fantastic. I would highly recommend this company!!

Urban Grind Roofing did a great job! They offered a free inspection, and we found out our shingle was discontinued. They notified us we had plenty of wind and hail damage. Brad walked us through the entire claim process and made it too easy! We had the pleasure of meeting the owner Dirk who was phenomenal. Nothing but honesty from these guys. Not to mention the crews worked so fast and did a great job. We love our new roof!

They performed a free inspection of my roof and advised there was significant wind and hail damage. Together we contacted the insurance company and filed a claim for damage. Insurance company sent a third part inspector to inspect for damage, take photos and file a report. Urban Grind accompanied the inspector to assure accuracy of findings by inspector. The insurance company was quick to accept the claim, provided a detailed estimate and sent a check to cover a full roof replacement minus my deductible. Urban Grind made the roof replacement working around some weather delays. All work was completed in just 2 days. A thorough cleanup and haul off of all old roofing materials was quickly done upon completion of work on the roof as well. The crew worked well together and they worked hard to have the roof completed before the next rain forecast. Overall they did a great job in a short time, and insurance covered it all except for my deductible. Best of all, no upselling, no surprises or hidden costs.
If you an older roof that's been through some storms, give them a shout for a free inspection and evaluation, they only do work where your insurance covers the cost, so no pressure to buy!

Bill Walsh - The Farms