Our Kids' Place LKN

I'm giving a 4 Star because the play stations are great. I hesistate due to the fact that I booked a birthday party here for my grandson and the person that I spoke with to book was not very professional. First thing was that while I was talking to her on the phone she was constantly calling kids down so I was getting broken conversation which in my opinion if then was a good time to talk she should have asked for my number to return a call to me when time was better or to have an answering service that will take all information. Secondly I asked if there was anything that we needed to know before we got there and she said no, but in fact there was one thing that is one of their rules that she fail to tell me about which is that they are a shoe free facility which is important because there were great grandparents that came and wasn't aware of this policy. I don't walk on anyone's floor without socks on as I have foot issues so I left to purchase socks and as I left my grandsons mother informed me that the owner was talking about me while she was standing there waiting to take in the party stuff (unprofessional). When I returned I was informed about this so I pulled her to the side to speak about it and the policy with the socks. As I am also a business owner just wanted her to know that word of mouth for your business is great for business or bad for business. She didn't want to hear me out so this is where I am with the issues. Solutions would be to make sure that there is a conversation about your policy when someone is booking or don't offer the service as everyone isn't a member and don't know the policy. Secondly you could offer socks for sale in case someone want to purchase sock with grips so that kid aren't slipping on the concrete floor falling and getting hurt. I am glad that my grandson had a great birthday party through all of this and that is what is important. But, for anyone that want to book a private birthday party please make sure that she has answered all of your question through and you have gotten all details of the facility.

This place is awesome! The staff are so kind and my son has a blast. He begs me to take him here to play. We did playhouse time where I went with my kids but they do drop ins which is what we do now. There is a tall door that splits the lobby from the playground and it’s great for safety but also when leaving my toddler comes right out the door and doesn’t look back in. Helps so much with tantrums! It is very clean and all the children were happy