Meineke Car Care Center

• Lacey Staples
  
  
  (November 7, 2022, 4:49 pm)

  As a woman who's new to NC, finding a mechanic is an intimidating task. I know nothing about cars and it's always nerve-wracking to think that someone will try to dupe me. Not these guys though!
  While I was getting my quote done, I was educated on the various parts of the brake system and treated with nothing but kindness. I felt very comfortable and like my car was in good hands. I was absolutely thrilled with their customer service which was why I readily brought my car back the next weekend to have them be the ones to do the work.
  
  They were fast and efficient, didn't try to convince me I needed more work done than I did, and very welcoming. I won't hesitate to come back here the next time I need work done and I couldn't recommend them enough, ESPECIALLY the Saturday crew! They were fantastic!

• Becky Law
  
  
  (October 29, 2022, 4:01 pm)

  I never thought I would leave a review after a car inspection, but this Meineke deserved a shout out. Online scheduling makes a huge difference when Saturdays are my only day to accomplish annoying “grown-up” errands. From start to finish, the process was seamless and the entire staff was both warm and professional - down to the district manager who happened to be on-site. Thank you for a great experience!

• Joseph Cox
  
  
  (September 5, 2022, 6:38 am)

  Everything was great when it came to service. Agents were prompt, professional, thorough and and knowledgeable. Inspection was done in just over half an hour and findings were accurate. Would have given them 5 stars if only the price of service were a little more competitive but hey, you get what you pay for.

• Lisl Howell
  
  
  (August 25, 2022, 4:04 pm)

  This was my first visit to this particular Meineke shop. I needed to get brake work done. I wasn’t exactly sure of what I needed done. Everything was explained to me and I was given a reasonable quote. Everyone was professional and courteous. I had asked if I could use some online coupons and they were honoured. My brakes seem fine and I am a happy customer 😊

• Tricia Cotton Dean
  
  
  (July 12, 2022, 8:37 pm)

  Every interaction I've had with this Millbrook Rd. Meineke has been exemplary! A significant assurance comes from finding the same people working there on every occasion, when most businesses are operated by different, unknown individuals every time I visit. This allows for a relationship to develop and endure, and without the need to redress countless details important for accuracy.
  Rob, the manager runs the show with obvious pride, always covering details beyond the required basics. He is concerned about the level of service he and his staff deliver for every customer, from the way the phone is answered, to how they stay up to date on pertinent news and specifics affecting the different auto makes and models. This alone saves customers tons of money, in that minimal time is needed for mechanics to determine an untold number of malfunction causes. They stay current on important changing matters that prompt engine recalls, additions to warranty extensions, and important details impacting the realm of auto performance--which is something I'd never previously thought about asking an auto mechanic prior to Meineke.
  I recently had my car towed to them for a repair issue, to find out it was a matter requiring the manufacturer to resolve. When I arranged to have it towed to the dealership, Rob had already prepared a full account of his mechanic's findings that included industry news that affected the manufacturer's responsibility to fix without charging me. This is before I ever asked for anything other than the key. It was knowledgeable, well written, and concise. It clarified for the dealership's mechanic on how to proceed, saving everybody time and money.
  A comforting level of assurance comes from having car care performed by knowledgeable professionals that truly care about clients, and the work they do for each one.
  This is the only Meineke I've used, so my review belongs exclusively to the Millbrook Rd. store. Here, you'll find a manager who loves his job, and it shows!

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Meineke Car Care Center, Raleigh, NC | (919) 999-3445

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