safeco

My car was totaled on Sunday, when the control arm and axle snapped on my rear tires while I was driving. I called Safeco and submitted a request to have my car towed home and they were fast, responsive and I only had about a 30 minute wait for my car to be towed. That was great. 3 days later I had to have my vehicle towed to a shop and I had my request submitted, however the request was sent to an insurance company that I have never carried a policy with. So it took a bit longer to have the request submitted. But the resprentative that I talked to (Roseen) not sure if I spelled her name correctly, once I figured out the request was submitted to the wrong insurance company stayed on the phone with me until the right insurance company got the request and she expidited the tow request. She was also very professional, empathetic and efficient about explaining the situation to the third party on the phone. My car was picked up about 15 minutes later and taken to the shop. I'm very please with the experience I got.