T-Mobile

I was having trouble with my phone for three weeks. I could not receive incoming calls it would go straight to voicemail. I had talked to technical support and it just wasn't resolved so I decided to go into the store on Rockside Road and the store manager named Jimmy was so
happy to help me while helping another lady as well and answering phones ( multitasking to the fullest) he went through my apps and immediately found out what the problem was with in minutes all of my 3 weeks of frustrations were gone THANK YOU? Kudos! to the manager Jimmy at the Garfield Rockside location

It's always good vibes there and good people

Way to go, Marcellus Streety!
My LG was acting glitchy so TMobile replaced it with my warranty. I was immediately greeted by a friendly and smiling Marcellus and from then on he truly took care of my replacement phone in setting it up and transferring ALL of my texts, pictures, memos, etc. He was very tenacious in figuring it all out!
Great Job!

I have been through 2 services providers for over 20 years, and I can be sure to say that T-Mobile has given my family and I the best experience possible! Where as other stores try to scam you out of money by saying they “care about the customer”, T-Mobile and their team has made my family and I feel like a family. In particular at this Garfield Heights location, Azeem and Brianna have and continue to treat me not only as a valued customer, but as one of their own! When my family and I stopped into the store, they welcomed me with a warm smile and open ears. I vented to them my frustration and terrible experiences I had with previous providers, they took every extra special step to ensure the same things would not happen to me, and especially now because I have family. Anytime someone mentions to me about switching to a better plan or company, I always recommend going to see Azeem, Brianna, and the rest of the T-Mobile family! And a special shoutout to the Garfield location!
Best Regards- Roufael Family

Garfield Hts Store - Briana, DeJaa and Moe N. were all very helpful when I purchased my new phone a few weeks back. I explained how important it was to not loose my photos and videos and they were very patient and willing to help me transfer everything that was important to me! Very much appreciated!! I will definitely return to this location for my future needs! Thanks again!!