LTC Financial Partners

We travel a lot and this place was, hands down, the best hotel we’ve ever stayed at with our 3 kids ages 3,5,7!! They loved it did not want to leave! The pool was AMAZING - the water was nice and warm, a hot tub and a separate kids area that was gated and had a fun slide, water park features like tilting buckets and sprayers. The free breakfast was delicious and had nice variety. The room was big, clean, quiet, comfortable and stylish. The staff was friendly. Even the hotel lobby had comfortable furniture with cute decorations for the holidays. The convenient shop area was well stocked with a pleasing assortment. I do have not a single complaint (and I can be very picky) We want to come back to Cleveland just for this hotel!

We've stayed at this hotel twice. First time was about 5 years ago and it seemed relatively new and in good shape. Our last stay a couple of weeks ago, it appears they aren't really putting any money to maintain the hotel. The first room they put us in on the 2nd floor had a broken HVAC unit that didn't come on, the floor had multiple dark stains, and just seemed in need of a refresh. The front desk moved us to a room on a different floor which was in better shape.

They have the typical HIE breakfast although the pancake machine was broken the whole time. The printer at the business desk was also not working with the connected computers. They do have a nice little pool but we didn't spend any time there.

I've been slowly moving my stays from IHG properties because I feel like they just aren't putting effort into maintaining them. This one is near some friends so that is why we stay, but I'll probably try the Hyatt down the street next time.

Incredible hotel. I have stayed at many IHG properties, and this hotel ranks amongst the best. All of the hotel employees were amongst the friendliest and most helpful hotel staff I've had the pleasure of working with.

The rooms were clean, quiet, and quite comfortable. Breakfast was hot and plenty of options, and even the breakfast attendant went out of her way to make sure we had a pleasurable stay.

Only negative we had was the room was not equipped with bedding for the sofa bed, or had enough towel. Easily alleviated with a visit to the front desk, who was extremely apologetic.

Would definitely stay here again, and highly recommend.