NAPA Auto Parts

My service place had difficulty removing lug nuts from my automobile and they were damaged. They replaced them with some kind of special lug nut because I said they were having trouble finding ones that fit. When they were done, however, I had some fancy schmancy special lug nut that I couldn't remove.

I stopped in at Napa and they were actually able to provide me with the key to get all those lug nuts off if I wanted. So now I have a copy of the key that I carry in the car.

Note I required help to figure out what I needed. The woman who helped me was walking the floor and was able to figure out exactly what I needed.

This pretty much describes every interaction I have ever had at this location. They're very helpful and they have a large stock of things. It's kind of my go-to when I need an auto part and no one else seems to have it.

I was in NAPA to replace my noisy windshield wipers. The customer service person first looked up my blade requirements, to make sure I was buying the right size then he left the counter and took me to best value. It was definitely a very good experience.

I had a very nice experience at the store in Dublin/Granville. I had ordered a cat clamp for my Sub Forrester. According to the 'chat' online, as well as, speaking with a Napa employee from another store, the universal cat clamp was recommended. Long story short, a well known, respectable garage said the part would not fit my Forrester. I had ordered the cat clamp online from Napa and as it was so heavy, I thought it would be easier to return to a Napa Store. Our closest Napa said I needed a customer number and an account to return it through the store, and probably needed to return it through 'online' if they couldn't provide the information. I called Dublin/Granville which is several miles farther from where I live and they were VERY helpful. I told them my issues and the employee said it should not matter as long as it is from Napa. When I got to the store, Bruce was VERY nice and even though I didn't have the customer or account number from my online order, this store was able to refund my purchase in full. I definitely left as a happy customer! (no restocking fee, and no extra charges for returning a heavy car part)
Thank you Dublin/Granville Napa :-)

I was at napa for a continuing education, automotive class. The instructor we have has got to be one of the best in the country. Thanks napa!