Public Storage

Hema is a great worker. I forgot to put my lock on my storage and he called me to let me know for my protection. He help me find my storage and showed me easier ways to pay through the app and took his time to guide me through it. Really appreciated it.

Excellent customer service! The manager, Hema (location #26536) was very helpful and quickly resolved an issue that I was having with my access code. Thank you!

I'll be darned if Cindy(Site Manager) didn't go and do it again! First, it was waved fees. Now, again proactively, Cindy requested a rate reduction for me and got it done! That girl is on FIYA! Thanks again for showing your customers some love in these tough times Cindy!

The manager here(Cindy) epitomizes excellence in proactive customer service. I called in a week or so ago to find out the status of my storage unit, which has a bunch of fees on the account I've been carrying over from month to month, due to late payments, and I spoke with Cindy. In the course of our convo, I had explained that the pandemic has placed a lot of financial strain on my household and that I was waiting for my unemployment back-pay to come in, so I can get paid up on some things, including my storage account.

Today, Cindy called out of the blue, to inform me that she had requested a credit for a portion of my balance(mainly late fees) and it was approved. The thing is, I hadn't even asked for the credit. Being empathetic to my plight, she did it 100٪ PROACTIVELY!

I don't believe I've ever had anybody do something like that for me before, without my requesting it. Simply awesome... So, suffice it to say, you should be extra nice to Cindy if/when you interact with her. She's truly a good person and she deserves it! CRAZY KUDOS CINDY!!!

Helpful even during a pandemic. Cyndi the property manager was so sweet to work with at Public Storage. My company, due to national shortages and budget cuts, has decided to do away with storage units for their sales reps. I was shocked at how understanding and helpful Cyndi was to me during this time. Not only was Cyndi's customer service outstanding, but the office was practicing safe social distancing measures for the safety of their customers. I would recommend this Public Storage to those who need a place to store their items and like to receive strong customer service.