Eddie Bauer

Great customer service! Especially from Janelle! So helpful

I believe this was my first time purchasing anything from Eddie Bauer. I stumbled upon an online sale and decided to order two flannels. Unfortunately, I am smack dab in the middle between a size Large and a size Medium. I took a gamble and ordered two mediums… and they were slightly two small. So I decided to come to this location to confirm that the size large would indeed fit me correctly. I brought the two mediums with me just to compare and Sarah, who I believe is one of the managers here, ended up taking it upon herself to process my return in store saving me a decent amount of money, time and hassle, on what would have been the cost of return shipping. To complicate things, the sale on these two flannels had ended. Unlike many other retail locations, instead of writing me off Sarah continued to work the problem until she was able to successfully accept the exchange. I really appreciated her willingness to help on a busy Saturday afternoon! These may have been my first Eddie Bauer purchases but I’m sure they will not be my last! Thanks!

I've been going back and forth on winter coats for a couple months now, especially with my not wanting to shop in-person unnecessarily with everything going on. I called and the manager, Sarah, and I had a great conversation not only about coats, but just making it through this world right now. She suggested low-traffic times to come in and try coats on so I could make the best decision. When I decided on my coat, she let me know of a great discount going on and I ended up getting an amazing coat for a great price. Besides the low cost of the coat, Sarah was just so great with helping me out and being authentically friendly. I left in a great mood and felt like someone cared. Thank you, Sarah.