Social Security Administration

In a world of horrible customer service this office is truly a shining example. I called three offices where more than a 45 minute wait just to pick up the phone. The information provided was wondering and varied. Some offices told me that they had a drop box but only opened on Tues and Thurs from. 12:30-3:30. The Middletown office told me 1) I couldn't get a replacement ss card for my minor that they were only processing new applications and I could wait until April when they opened. 2) Just to put my original documents in the drop box she said whether I chose to get my own envelope or just drop them in the box was my choice (xenia provides them) 3) when I expressed concern about my original documents it was stated that they would be dropped in the mail to me (xenia explained that they would be returned certified mail) How about some uniformity of service - knowledge and service?? The Xenia service office immediately picked up the phone - offered other documents I could use to secure the card for my son and explained the process of return certified mail for original documents and no restricted hours or days on their drop box. What a welcome surprise!! The other SS offices could take a lesson from this one - professional- courteous- knowledgeable and efficient!! Kudos 👏 well done and a heartfelt thank you for your help!! Keep up the great work. I will be following up with a letter to the Manager!