Ulta Beauty

Friendly staff! Quick service — even during the holidays.

I am literally clueless about makeup. I went in on a Friday evening and Emma helped me find exactly what I needed. She has an incredible knowledge of the products and was able to offer me a few options for each thing I needed, with no pressure to purchase anything I didn't need or want. Highly recommend seeking her out at this store if you need help! Two thumbs up for this very sweet and professional lady.

I went in on 8/3 for an eyebrow wax and tint at the Benefit Brow Bar. I’ve only used this particular Ulta location a few times. My nearest Ulta currently doesn’t have the position filled for the Benefit Brow Bar. So I went to Rookwood. They got me in right away. The girl, Andrea who helped make my appointment was super sweet and helpful. And I met her once in person at the store too and she was even sweeter and nicer in person. Emma did my eyebrows and she was also such a sweetheart. There was another lady working at checkout but unfortunately I didn’t catch her name. She was also very nice. I have been shopping in Ulta literally at least 20 years. And I have visited locations all of the country and the greater Cincinnati and Northern KY area. I must say the staff at this particular location was just amazing. The store was also well organized and clean. I can’t say enough great things about this particular Ulta location. I’ve been having some really hard times in my personal life recently. And just the kindness of good customer service at this Ulta brightened up my day. Thank you!!!!