Pet Supplies Plus Lorain

Nalani did such a great job grooming my anxious dogs. Very happy with her work!

Gave our pups a bath. They need to have the hose fixed it sprayed water everywhere. The towels were so thin but we could use as many as we needed. Staff was friendly & helpful.

Had a terrible interaction with a rude girl who didn't seem at all interested in ringing me up. I waited nearly ten minutes in an empty store for an employee to come out of the back and when she did she was huffing and sighing like I was bothering her. The reason for the 5 stars is that I returned the next day for an additional item, and was told by management that they heard about the issue and they were very sorry it happened. They asked if there was anything they could do to rectify it. I declined. However, thats all it took for me to see that there IS someone here that cares and understands customer relations. An apology goes a long way.

Great employees, fish tanks are almost always clean (some dead fish, but normal shipping stuff). If an employee doesn't know something, they won't tell you they do. Rather, they'll let you know they don't know and ask another associate ( I love that!). We recently got a second ferret from them too, and he's as happy and healthy as can be!!