Medina Buick & GMC

I stepped out of my comfort zone when I came out to Medina Auto Mall. I've been dealing with the same small town dealership for over 12 years and been happy. I have owned several GMC vehicles over the years and when it came to trading in my Terrain it was hard because of sentimental reasons. Pat came across understanding and put me at ease. Of course I met his brother Tim and then Roger in Finance. They were all very easy to talk with and when it came to the price Pat came in at exactly what I wanted to pay. The Dealership has a lot of warm and fuzzy people working for them. I like warm and fuzzy. Thank you Pat, Tim and Roger. It was a pleasurable experience. I'll be stopping in to say Hi!

First off I want to apologize for being so impatient this is my first new car that I've ever had and I'm making payments on it they would almost pay for a house but I have no complaints because you guys were the only ones who gave me a new car to have a driver the appreciate so being a little scared was something of being a new owner of a vehicle when a check engine light comes on but you guys were troopers you stuck with it and you did what you said you were going to do and I my car runs immaculate today I love it and I appreciate it and thank you for fixing it now I understand how things go you are number one in my book my car will always be serviced by you guys thank you very much my salesman Allen was awesome you put me in a good vehicle Mike the GM was great you always contacted me and let me know everything I needed to know and your general manager at the sales department also reassured me the things will be done and he was right on a good solid handshake so coming from Rosalia Gonzalez first-time car owner I appreciate it everything you have done and your service was excellent carry-on my friends I will always mention Medina Auto Mall to everyone I know we're who's looking for a car we're family now

Paul Toth the salesperson who assisted me with the purchase was great! Professional, knew the product, thorough, didn't waste time and provided timely follow-up! A quick and easy transaction! Will definitely come back - that new Hummer looks like my next purchase.

I’ve been having trouble starting the truck I purchased less than 3 months ago. Mike, in the service department, did his best to diagnose and repair the issue. I was back on the road in just a couple of hours. The service department took care of this even though I didn’t have an appointment that day. I’m very impressed!

My daughter leased an Acadia from you a few years back and her experience was very good so as we were in need of a new vehicle and after making an appointment with Charlie we decided to stop by on Monday August 23. We were early and very surprised to see how busy you were. We met with Charlie and he was already working with another client but after telling him our situation he showed us a Terrain and let us test drive it. We told him we were there for the lease special because our 2017 Equinox had been damaged from a recent storm and totalled out but because we had not been in a lease for over a year he wasn't able to give us the payment we were expecting. We left and thought about it overnight and stopped back on Tuesday evening to meet with Charlie again. The Terrain we had looked at was still there so we agreed on a payment and started the deal. Charlie went to have the car detailed and found out that it had been sold. We thought we were done but with his manager's approval Charlie worked out a way to give us in an upgraded color change that was satisfactory with us for the same payment. Charlie was very professional and friendly and spent the time with us that we haven't been used to with dealing with the car buying experience. He understood our situation and put no pressure on us at all. He explained everything in detail and we actually felt good for a change after leaving the dealership. The finance process went very smooth and didn't feel pressured at all. Overall, it was a great experience!