Cleveland Clinic Mercy Hospital Primary Care, Portage

We've seen Dr. Ibrahim for about 5 years when they moved from North Canton stat care to the newer Portage location.

Never had an issue with scheduling over this time, we don't miss or be late for appts, as a patient that goes a long way for your healthcare team to help YOU.

Never had an issue with time in the office as scheduling always asks what I need to discuss so they can budget time for my visit. Thinking of new things or forgotten questions puts a strain on everyone so please write down all your concerns and then share them with scheduling so time can be budgeted for all your medical concerns.

Never had rude or condescending treatment.

There are two handicap parking spots directly in front of the entrance. Clean bathroom facilties inside and I like the building location and setup; a small, single building which is easy to get in and out of (driving and walking) compared to large scale medical buildings/plazas.

A patient won't need to ask directions which floor or wing the appointment is in. The location is quick to access with a vehicle and walking will be short to get inside and to the exam rooms. The waiting room is well lit and clean with comfortable seating.

We'll keep going here until the staff retires or when my body no longer needs medical care.

Dr. Duggan and his staff are wonderful. I've never met a doctor so willing to listen and actually help, the nurses are kind and patient, and the office staff are always so willing to help with anything I need. Wait times are very low and it's always very easy to make an appointment within a week or so of calling, no "months later" business. I appreciate them immensely and would suggest them to anyone who asks.