DX Engineering

I have ordered from DXE for the last 10+ years. Living in MI, one thing that I always can count on, if an item is in stock, I typically have a 50-50 chance of getting the item the next day. 2nd day delivery has been the max time I have waited for an item to arrive, other than just one order that was direct shipped from the manufacturer. Great place to do business and they support the ham hobby as well.

Opened a dx engineering credit card. Went to the store on 6/24/2023 bought Yeasu FT-DX 10. Price tag 1,400.00 Being a first responder who works 75+ hours a week. I had very little time to get on the air. I literally used the radio less than 5 hours at this point. On July 4th I tuned the radio on and noticed I no longer could connect to FT8 or any other cat controlled digital modes. The tx light keeps flashing until you unplug the cat cable. I replaced the usb cable with a brand new Trip lite. Reset radio, Uninstalled everything on computer. Still nothing on 7th which was my next day. Turned the radio back on now the external display was no longer working. After exusting everything I could do including buying an additional USB Cable and an additional dvi cable. I contacted dx engineering and got a response about how to troubleshoot. Radio is still not working. Contacted Yeasu, and they want almost 100.00 just to ship to them so they can look it over. Whether in a warranty issue who knows , if it's 90.00 per hr labor plus parts. I'm disappointed ,sick and in dismay. How a radio less than week old has so many issues. Also why in the world would I have to pay shipping for a manufacturer defect. I will post an update on what happens next. 7/12/23 Talked to DX Engineering, they are going to send me a label to send the radio to them to check it out. Guy was very nice on the phone. Radio was shipped back to Dx Engineering on 7-13-23. Update on 07-19-2023 received a new transceiver from DX Engineering. DX Engineering went above and beyond.

Dx engineering is great but why made it truly 5 stars was the staff. Greg went above and beyond to help me with some new equipment. He was very patient with me as I am a new ham and helped answer all of my questions and suggest the right equipment for my needs. I would have been lost without him and I very much appreciate his help. Greg you are the best and you deserve more than whatever they are paying you. Would recommend to anyone.

I'm a Ham radio operator. DX has a great selection and their prices are almost always lower than their biggest competitor. Less than 48 hr delivery on everything I've ever ordered. Highly recommend!