Twinsburg Veterinary Hospital & Pet Lodge

I have a two year old Golden Irish who began to show signs of illness mid-pandemic. We did a phone consult and ultimately I took her in to the practice. Literally the entire staff couldn't have been kinder or more supportive. Our dog had to be kept over a weekend and their on call vet tech was so attentive to keeping me informed of Riley's status all weekend long. Ultimately she's been diagnosed with a lung fungal infection and is on long term pharmaceutical treatment and throughout this process, Dr. Rachel, every vet tech, receptionist, every person associated with this business has been compassionate and supportive and professional and caring. I made a change 18 months ago from a different vet clinic and am thankful every day that I made this change.

Compassion, kindness and the best vets and staff you could ask for. You truly feel all this when you experience the loss of a pet, knowing each of these characteristics were displayed his his care, and for the continued care of the rest of our furry children. Thank you all.

Always top notch care! Love the whole team ❤️

I can't say enough great things about the Twinsburg Pet Lodge. We have a 14 month old, 102lb American Bulldog/Cane Corso mix named Meeka that we wanted to board for the first time so we could go on a vacation. We went to a couple other kennels and were told that she seemed to aggressive b/c she growled (she's very protective of me, so she growls when people approach me). We stumbled upon the Twinsburg Pet Lodge and tried a daycare and she did fine. Then we tried an overnight and, of course, she was a little nervous, but the staff handled her gently. We felt confident that they would take care of her for the week that we would be gone and we're happy we did.
We had her stay in one of the Royal Suites where they have web cams, so we could view her throughout the day to see how she was doing. We witnessed both the day and night staff sitting with her in her cage, petting her, giving her hugs and kisses and she quickly took to them and showed signs of comfort and trust with the staff.
As far as customer service, Alexis and Marissa were amazing. They answered any and all questions we had leading up to our vacation and gave us updates when we would call to see how Meeka was doing and gave us a sense of comfort and joy.
We will definitely take her back to the Pet Lodge for future day or week trips. They are a great place to take your pet.

I’ve been a client for several years and the veterinarians and staff are excellent. When my dogs were ill, they always found time to see them. When my last little guy was very sick, there were many calls and last minute visits. Dr. Stacy Lozanoff spent a great deal of time contacting specialty vets as well as answering my many questions. They are the best.