Category: | Furniture store, Home goods store, Store, |
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Address: | 12189 Montgomery Rd, Loveland, OH 45140, USA |
Postal code: | 45140 |
Phone: | (513) 677-0008 |
Website: | https://www.la-z-boy.com/ |
The store manager was beyond my expectations. Suggested an option of a DISC. fabric in warehouse, same model as on floor. Fabric was perfect. It cost a little less, and even mattress upgrade was handled smoothly. I'm a designer, dealing in much more high end product, but when timing requires, I will reach out to La-Z- Boy again.
My husband and I have purchased from Lay-z-boy previously. However, Shannon is the most knowledgeable we have encountered. She knew her products extremely well and was able to tell us all about the additional features for the sofa and chair we were interested in. Her input was much appreciated and we ended up buying several items. I would certainly purchase from her store again and recommend my friends to go see her.
Pat (Sales) and Kristin (designer) were awesome. Both extremely helpful. Kristin is a talented designer.
Unfortunately the 3rd party deliver service was poor/unacceptable 😡. We waited months to get our order and we are still missing 3 area rugs, part of our sectional and 2 chairs were damaged and need to be remade (10-12 week lead time) 😠. Again the people at the store are doing their best to resolve including the store manager. It’s a shame because the store staff does a great job, we love the furniture they got right, design is going to be perfect but delivery execution has been extremely disappointing. Laz Y Boy needs to bring delivery back in house.
Very clean and fresh store, the representative Shannon was extremely nice, hard working to find a couch and recliner that fit what I was looking for. Supply chain issues not their fault really. Oh my word this recliner is SO COMFORTABLE. Really enjoyed picking out that chair. And very many beautiful room designs/combinations were on display! Not crazy about the prices, which seemed still a bit high unfortunately. Excellent service.
My husband and I wanted to purchase a recliner chair and floor lamp. We were greeted promptly by Denise who showed us several options. She was very knowledgeable and extremely helpful.
In fact the entire staff were amazing! We purchased a chair and floor lamp and were able to take advantage of their sale they had going on. We couldn’t be happier with our purchase. We would highly recommend this store for your furniture needs!!!