Quality Aircraft Accessories

Placed an order for a very common magneto on Monday afternoon provided all requested information online. If this was Aircraft Spruce I would have had the part on Tuesday. Got a very strange marketing type call from them on Tuesday, asking me to confirm all the same information I'd already provided. They did ask for my tail number, which I provided. Nothing got shipped on Tuesday. Now its Wednesday, and I've called them to check on my order. They confirm it hasn't been shipped but don't know why. I'm obviously agitated and Tony promises to "get it out 'tonight'" .... that makes me more frustrated and ultimately he says it will be "overnighted on them" but is still extremely vague. In this day an age this not acceptable.

Updated: Well I ended up talking with Justin Phillips in QAA's customer service department and he was EXCELLENT. He heard me out on my complaint, and I heard him out on their process. I think we both got something out of that discussion. The part came as promised and then the tables turned on me ... and because of me. I inadvertently ordered a non-pressurized magneto. I should have caught the numbering on the old mag myself but I didn't. My mechanic told me late Friday night in my hanger that I had the wrong one. Back on the phone with QAA Monday morning, Justin jumps in a comes to my rescue. They have pressurized mag cores in stock but nothing ready to ship out. QAA heard my plea and immediately got a core in que for rebuild and out that night. I greatly appreciate them going above and beyond for me, but even more I appreciate Justin taking the time to hear out my initial complaint.

While the "quality" of repair or overhaul is yet to be seen, I'm extremely pleased with great communication! Justin responded promptly to initial email inquiry and has followed up both by phone and by email, exactly as and when promised. My C85 accessory case is "flying" via FedEx to Tulsa right now and, based on very positive experience to date, I'm confident of a quality overhaul/repair & continued excellent service. (As an update, QAA was unable to repair my case but returned it with minimal cost while assisting me with finding a replacement. Good company!)

I sent my turbo to QAA to get checked out for warranty work which should have taken a few weeks ... But ended up taking several months. This was unacceptable, so I emailed the QAA about my concerns. I immediately got a call from Brett Benton the President of QAA. He did not try and make excuses, and took full blame for the delay. There was a Covid-19 outbreak in the warehouse about the same time my turbo arrived there ... so I understand how this could have happened. President Benton took care of all charges related to my turbo and I am confident the problems I had, have been addressed to all QAA employees. I will definitely use QAA again ... mistakes are made ... even at the finest companies.