Town & Country School

no communications from them what so ever. I stopped in a week ago and rented a space, paid, but they would not give me a gate code until I provided some ownership and insurance documentation. I work nights and am not usually awake during their business hours so I made it a point to verify email was a n acceptable method of contact. I was assured they would respond promptly to any emails. I sent along the requested documentation a week ago now. I followed up. I got a request to review them and noted there was an option to contact them if I was less than satisfied, so, I did, and I asked to be contacted back on that form. I let them know I was about to post a negative review, still radio silence. I just drove out there to confirm my gate code does not work yet. I am over a week into my rental now and I will admit it is kind of hard to tell from the gate but it sure looked like someone was parked in my space, so, I dont know what to say. so far, zero stars from me. If I do not hear from someone by Monday I may take it up with my credit card and demand a refund. screw this place. if they cannot be open late or weekends to assist their clients and won't respond to email like was promised then I have no choice but to advise you to stay well clear of this operation.

Update: yes, thank you we are squared away now. As it turns out, my email was going to quarantine so that would explain the lack of coms. That being said, it is still a tad bit disappointing there is no after hours or emergency contact, not even a way to leave a voicemail. Due to my current schedule it’s a challenge to contact normal 8 - 5 M - F businesses, so, I guess if I could have at least left a message. At any rate, so far the staff have been really friendly and helpful. Just glad it’s resolved but still disappointed it cost me another full week before I will have time again to move.

I am so happy with the service that was provided, and the moving process was easy and quick. Friendly and very professional employees, they were on time, and took care of the my household.

Very friendly and helpful. Big place and appears clean and safe. Love that they store for the college kids dorm room stuff.

I rented several units a various times over two years and I never had any issues. The entire staff was awesome!
I also rented U-Haul vehicles from Northwest and it was always easy. I highly recommend the facility on Elm in Forest Grove.

After searching for a place to store our camper, and dealing with several other storage locations this place was amazing. Theresa not only was super friendly and amazing to work with while getting a spot reserved, she also went above and beyond to help us out (when everything else went haywire) and ended up staying late to make sure we could get our spot when we arrived just after she was supposed to go home for the day. Best customer service experience I've had ever! Thanks Theresa!

I am going to try to go there next year

Am going to this school